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SeniorAdministrator - Asset Management, ServiceNow

Date Posted: Oct 09, 2026
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Job Detail

  • location_on
    Location Noida, Uttar Pradesh, India
  • desktop_windows
    Job Type: Full Time/Permanent
  • schedule
    Shift:
  • analytics
    Career Level:
  • group
    Positions:
  • calendar_view_day
    Experience:
  • male
    Gender: No Preference
  • school
    Degree:
  • calendar_month
    Apply Before: Dec 07, 2026
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Job Description

Job Summary

The Tools & Automation Engineer plays a crucial role in enhancing operational efficiency through the development and maintenance of automation tools. This position focuses on asset management and ITIL processes, ensuring that all solutions align with organizational standards for quality and cost. The engineer will work collaboratively to deliver high-quality code and support existing projects while responding to client requests.

Key Responsibilities

1. Provide Advanced Technical Support For Asset Management And Itil Processes By Diagnosing And Resolving Complex Incidents Using Servicenow And Bmc Remedy, Ensuring Adherence To Quality Standards And Regulatory Requirements.
2. Perform Root Cause Analysis On Escalated Incidents, Implementing Corrective Actions To Address Technical And Security Issues, Thereby Minimizing Future Occurrences.
3. Drive Value-Added Initiatives, Including Updating And Managing Knowledge Base Articles, And Providing Training And Coaching To Junior Analysts To Enhance Team Capabilities.
4. Resolve Complex Tickets Within Defined Slas By Collaborating With Cross-Functional Support Teams, Ensuring Seamless Operations And A Robust Security Posture Across Tools Such As Ca Service Desk Manager And Avanti.
5. Enhance Customer Experience And Satisfaction (Csat) By Achieving First Call Resolution, Minimizing Rejected Resolutions Or Reopened Cases, And Proactively Addressing Potential Security Threats.

Skill Requirements

1. Proficient In Asset Management And Itil Methodologies.
2. Strong Experience With Servicenow, Bmc Remedy, Ca Service Desk Manager, And Avanti.
3. Excellent Troubleshooting, Analytical, And Problem-Solving Skills.
4. Solid Understanding Of Incident Management Processes And Customer Service Principles.

Other Requirements

1. Itil Foundation Certification Is Recommended.
2. Servicenow Certified Administrator Is Optional But Valuable

Source: HCLTech careers — Read the original posting and apply

This role is listed by the employer on its own careers site. Kaam Ki Khoj does not process applications for it.

Company Overview

HCLTech
HCLTech · Noida, Uttar Pradesh, India
4,246 open roles

HCLTech is an employer in the IT/Computers - Software, Software Services sector with operations in India. This is a directory listing maintained by Kaam Ki Khoj so that candidates can find the organisation; it is not an official company page and Kaam... Read More

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