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SeniorAdministrator - Access/Rights Management Tool, Microsoft Windows

Date Posted: Oct 21, 2026
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Job Detail

  • location_on
    Location Bengaluru, Karnataka, India
  • desktop_windows
    Job Type: Full Time/Permanent
  • schedule
    Shift:
  • analytics
    Career Level:
  • group
    Positions:
  • calendar_view_day
    Experience:
  • male
    Gender: No Preference
  • school
    Degree:
  • calendar_month
    Apply Before: Dec 07, 2026
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Job Description

Job Summary

The Senior Administrator in Support and Operations is pivotal in delivering advanced technical support and ensuring optimal operational efficiency. This role focuses on troubleshooting complex issues, conducting root cause analyses, and driving initiatives that enhance customer satisfaction and security compliance. The Senior Administrator plays a crucial role in maintaining high-quality service standards while fostering a collaborative environment.

Key Responsibilities

1. Provide Advanced Technical Support By Leveraging Global Account Management And Windows Pc Expertise To Troubleshoot And Resolve Complex Incidents, Ensuring Timely Solutions And Adherence To Quality Standards.
2. Conduct Thorough Root Cause Analyses For Escalated Incidents, Implementing Effective Solutions To Address Underlying Technical And Security Issues.
3. Drive Value-Added Activities Such As Updating And Managing The Knowledge Base, Training New Team Members, And Coaching Analysts On Best Practices.
4. Resolve Complex Support Tickets Within Agreed Slas, Collaborating With Cross-Functional Support Teams To Ensure Seamless Operations And A Robust Security Posture.
5. Enhance Customer Experience And Maintain High Csat Scores Through First Call Resolution, Minimizing Case Rejections And Reopens, While Proactively Mitigating Security Threats.

Skill Requirements

1. Advanced Proficiency In Global Account Management And Windows Pc Support
2. Strong Understanding Of Access Management Services And Security Protocols
3. Excellent Problem-Solving Skills With The Ability To Analyze Complex Technical Issues
4. Strong Communication And Interpersonal Skills To Facilitate Training And Collaboration

Other Requirements

1. Itil Foundation Certification (Optional But Valuable)
2. Microsoft Certified: Azure Fundamentals (Optional But Valuable

Source: HCLTech careers — Read the original posting and apply

This role is listed by the employer on its own careers site. Kaam Ki Khoj does not process applications for it.

Company Overview

HCLTech
HCLTech · Noida, Uttar Pradesh, India
4,246 open roles

HCLTech is an employer in the IT/Computers - Software, Software Services sector with operations in India. This is a directory listing maintained by Kaam Ki Khoj so that candidates can find the organisation; it is not an official company page and Kaam... Read More

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