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Senior Support Lead

Date Posted: Oct 14, 2026

Job Detail

  • location_on
    Location Hyderabad, Telangana, India
  • desktop_windows
    Job Type: Full Time/Permanent
  • schedule
    Shift:
  • analytics
    Career Level:
  • group
    Positions:
  • calendar_view_day
    Experience:
  • male
    Gender: No Preference
  • school
    Degree:
  • calendar_month
    Apply Before: Dec 06, 2026

Job Description

Job Summary

Please find the below JD:Position Summary The ETL Administrator (L2) is responsible for ensuring the operational stability, availability, and performance of enterprise ETL platforms including Matillion, Perspectium, HVR, and DaaS. This role handles incident response, executes deployments, performs platform maintenance activities such as upgrades and certificate rotations, and conducts problem management with root cause analysis. The administrator ensures high availability through 24/7 support, data reconciliation, and proactive monitoring while collaborating across development, infrastructure, and vendor support teams. 

 
Key Responsibilities Respond to and resolve incidents across ETL platforms (Matillion, Perspectium, HVR, DaaS) within SLA requirements Perform triage and troubleshooting for data integration and ETL job failures Execute service requests including connection configurations, job scheduling, and access management Conduct data reconciliation to validate ETL job accuracy, completeness, and data quality Provide 24/7 on-call support as part of incident response rotation Execute ETL job deployments across development, test, and production environments Validate deployments through data quality checks and reconciliation testing Coordinate deployment scheduling and execute rollback procedures when needed Perform platform upgrades for Matillion, Perspectium, HVR, and DaaS solutions Execute certificate rotations, credential updates, and security compliance activities Manage ETL job scheduling, execution monitoring, and performance optimization Conduct root cause analysis for recurring incidents and data quality issues Document problem tickets with detailed technical findings and resolution steps Maintain platform configurations, runbooks, and technical documentation Identify opportunities for automation and process improvement 

 
Required Qualifications Technical Skills: 7+ years of experience with ETL platforms (Matillion, Perspectium, HVR, or similar) Strong understanding of data integration patterns, ETL workflows, and data pipelines Proficiency in SQL, data reconciliation, and data quality validation Experience with job scheduling, orchestration, and error handling Familiarity with cloud platforms (Azure/AWS), databases (PostgreSQL, SQL Server) Knowledge of monitoring tools, log analysis, and alert management Operational Skills: Proven incident management, troubleshooting, and root cause analysis capabilities Experience with 24/7 production support and on-call responsibilities Strong documentation skills for runbooks and technical procedures Ability to work under pressure during critical incidents Soft Skills: Excellent communication skills for cross-functional coordination Detail-oriented with strong analytical and problem-solving abilities Ability to prioritize competing demands in a fast-paced environment Self-motivated with continuous improv

Key Responsibilities

Technical Skills: 7+ years of experience with ETL platforms (Matillion, Perspectium, HVR, or similar) Strong understanding of data integration patterns, ETL workflows, and data pipelines Proficiency in SQL, data reconciliation, and data quality validation Experience with job scheduling, orchestration, and error handling Familiarity with cloud platforms (Azure/AWS), databases (PostgreSQL, SQL Server) Knowledge of monitoring tools, log analysis, and alert management 

Skill Requirements

Technical Skills: 7+ years of experience with ETL platforms (Matillion, Perspectium, HVR, or similar) Strong understanding of data integration patterns, ETL workflows, and data pipelines Proficiency in SQL, data reconciliation, and data quality validation Experience with job scheduling, orchestration, and error handling Familiarity with cloud platforms (Azure/AWS), databases (PostgreSQL, SQL Server) Knowledge of monitoring tools, log analysis, and alert management 

Other Requirements

Source: HCLTech careers — Read the original posting and apply

This role is listed by the employer on its own careers site. Kaam Ki Khoj does not process applications for it.

Company Overview

HCLTech
HCLTech · Noida, Uttar Pradesh, India
4,246 open roles

HCLTech is an employer in the IT/Computers - Software, Software Services sector with operations in India. This is a directory listing maintained by Kaam Ki Khoj so that candidates can find the organisation; it is not an official company page and Kaam... Read More

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