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Senior Process Manager - Telecom : Networking

Date Posted: Oct 08, 2026
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Job Detail

  • location_on
    Location Bengaluru, Karnataka, India
  • desktop_windows
    Job Type: Full Time/Permanent
  • schedule
    Shift:
  • analytics
    Career Level:
  • group
    Positions:
  • calendar_view_day
    Experience:
  • male
    Gender: No Preference
  • school
    Degree:
  • calendar_month
    Apply Before: Nov 22, 2026
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Job Description

Job Summary

We are looking for a professional with a strong technical background in telecommunications and carrier relations. The ideal candidate will possess a solid understanding of network and provisioning workflows.

Key Responsibilities

Key Responsibilities:

  • Basic knowledge about the Local exchange carrier and LEC (Local exchange carrier).
  • Carrier Management: Effectively communicate and negotiate with Local Exchange Carriers (LEC) regarding port-in and port-out orders.
  • Stakeholder Communication: Coordinate with internal and external stakeholders to ensure project alignment and successful delivery.
  • Escalation Management: Proactively handle technical and process-related escalations, ensuring effective de-escalation and resolution.
  • Provide timely support to the team members while on complex orders.
  • Work on process improvement ideas and co-ordinate with the teams to implement them.
  • Should be publishing daily performance report of the team and the SLAs and metrics should be monitored and aligned with the team.
  • Work assignment should be handled effectively ensuring there is uniform distribution of tasks.
  • Team huddles and process improvement ideas to be shared to the team.

 

Skill Requirements

Required Skills and Qualifications:

  • Foundational knowledge of Local Exchange Carriers (LEC) and carrier-specific interfaces.
  • Strong understanding of network and its related topologies.
  • CCNA level knowledge; a CCNA certification is considered a significant advantage.
  • Understanding of networking basics (LAN, WAN, firewalls)
  • Problem-solving and communication skills
  • Good team management skills
  • Escalation handling
  • Knowledge on report creation using excel and Gemini

 

Experience: 6-10 years in telecom provisioning.

Other Requirements

Source: HCLTech careers — Read the original posting and apply

This role is listed by the employer on its own careers site. Kaam Ki Khoj does not process applications for it.

Company Overview

HCLTech
HCLTech · Noida, Uttar Pradesh, India
1,141 open roles

HCLTech is an employer in the IT/Computers - Software, Software Services sector with operations in India. This is a directory listing maintained by Kaam Ki Khoj so that candidates can find the organisation; it is not an official company page and Kaam... Read More

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