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Senior Process Associate-Voice

Date Posted: Oct 04, 2026

Job Detail

  • location_on
    Location Noida, Uttar Pradesh, India
  • desktop_windows
    Job Type: Full Time/Permanent
  • schedule
    Shift:
  • analytics
    Career Level:
  • group
    Positions:
  • calendar_view_day
    Experience:
  • male
    Gender: No Preference
  • school
    Degree:
  • calendar_month
    Apply Before: Dec 07, 2026

Job Description

Job Summary

Responsible for delivering high-quality customer service by managing customer interactions across multiple channels, resolving inquiries efficiently, maintaining accurate documentation, and contributing insights to enhance customer experience and operational effectiveness in voice

Key Responsibilities

  • Respond to customer inquiries via phone, email, and chat in a timely and courteous manner
  • Assist customers with product information, order status, and general inquiries
  • Maintain accurate and detailed records of customer interactions and transactions
  • Provide feedback to management on recurring customer issues and suggest improvements

Skill Requirements

  • Excellent communication skills
  • Strong phone contact handling skills, including active listening skills and ability to empathize
  • Ability to multi-task, prioritize, and manage time effectively
  • Ability to build rapport and trust with customers
  • Previous customer support experience is an added advantage

Other Requirements

Source: HCLTech careers — Read the original posting and apply

This role is listed by the employer on its own careers site. Kaam Ki Khoj does not process applications for it.

Company Overview

HCLTech
HCLTech · Noida, Uttar Pradesh, India
4,246 open roles

HCLTech is an employer in the IT/Computers - Software, Software Services sector with operations in India. This is a directory listing maintained by Kaam Ki Khoj so that candidates can find the organisation; it is not an official company page and Kaam... Read More

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