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Senior Process Associate-Voice

Date Posted: Oct 08, 2026

Job Detail

  • location_on
    Location Sholinganallur, Tamil Nadu, India
  • desktop_windows
    Job Type: Full Time/Permanent
  • schedule
    Shift:
  • analytics
    Career Level:
  • group
    Positions:
  • calendar_view_day
    Experience:
  • male
    Gender: No Preference
  • school
    Degree:
  • calendar_month
    Apply Before: Dec 05, 2026

Job Description

Job Summary

SuperCare Health is seeking customer-focused and detail-oriented professionals to join our Operations Team. The team provides inbound customer service support to US patients, caregivers, hospitals, and healthcare providers requiring Durable Medical Equipment (DME) and respiratory care services. This role is responsible for handling inbound calls, troubleshooting equipment issues, coordinating urgent service requests, supporting hospital discharges, and ensuring timely resolution of patient needs while maintaining exceptional customer service standards. Requires flexibility to work shifts aligned with US PST operations.

Key Responsibilities

Handle inbound calls from patients, caregivers, hospitals, and healthcare providers during after-hours operations.

  • Assess patient concerns, troubleshoot DME and respiratory equipment issues, and determine appropriate escalation paths.
  • Coordinate urgent equipment exchanges, service requests, hospital discharges, and order processing activities.
  • Create, update, and maintain patient records, orders, and documentation across internal systems.
  • Communicate and collaborate with branch managers, respiratory therapists, dispatch teams, and other stakeholders to ensure timely resolution of patient needs.
  • Follow established protocols for emergency situations, service      escalations, and patient safety while delivering exceptional          customer service

Skill Requirements

  • Excellent verbal and 45 WPM communication skills in English.
  • Strong customer service and problem-solving abilities.
  • Good analytical and decision-making skills.
  • Ability to multitask in a fast-paced environment.
  • Strong documentation and computer navigation skills.
  • Ability to work in a dynamic environment with consistent changes.

Other Requirements

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Source: HCLTech careers — Read the original posting and apply

This role is listed by the employer on its own careers site. Kaam Ki Khoj does not process applications for it.

Company Overview

HCLTech
HCLTech · Noida, Uttar Pradesh, India
4,246 open roles

HCLTech is an employer in the IT/Computers - Software, Software Services sector with operations in India. This is a directory listing maintained by Kaam Ki Khoj so that candidates can find the organisation; it is not an official company page and Kaam... Read More

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