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Senior Process Associate - Order Mgmt - Lead to Cash

Date Posted: Oct 12, 2026
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Job Detail

  • location_on
    Location Chennai, Tamil Nadu, India
  • desktop_windows
    Job Type: Full Time/Permanent
  • schedule
    Shift:
  • analytics
    Career Level:
  • group
    Positions:
  • calendar_view_day
    Experience:
  • male
    Gender: No Preference
  • school
    Degree:
  • calendar_month
    Apply Before: Dec 07, 2026
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Job Description

Job Summary

Billing Operations / Back-Office

EDUCATION

  • Bachelor’s degree B. Com/M. Com/MBA (Finance only)

 

EXPERIENCE

  • 1 – 5 years of experience in OTC Billing, Dispute resolution in Billing
  • Experience with SAP is preferred
  • Utility domain work experience will be an added advantage

Key Responsibilities

  • Process daily billing and handle failed transactions with good judgment.
  • Resolve billing issues and customer queries from SAP and exceptions.
  • Prepare, review, and validate billing documents for accuracy.
  • Meet KPIs, SLAs, and quality standards to ensure customer satisfaction.
  • Escalate unresolved issues to supervisors promptly
  • Ensure invoices are processed accurately and submitted on time.
  • Review and adjust invoices when corrections are needed.
  • Perform any additional tasks as required by the business
  • Ensure 100% adherence on all compliance requirements

 

Skill Requirements

  • MS-Office – Basic/Advanced (MS-Word/Excel/PowerPoint)
  • Very Good communication skills
  • Focuses on delivering a positive customer experience 
  • Ability to quickly acquire knowledge of new processes to execute accurately on customer accounts
  • Ability to multi-task and prioritize the task based on the criticality.
  • Strong organizational and time management skills - ability to organize

Other Requirements

Source: HCLTech careers — Read the original posting and apply

This role is listed by the employer on its own careers site. Kaam Ki Khoj does not process applications for it.

Company Overview

HCLTech
HCLTech · Noida, Uttar Pradesh, India
4,246 open roles

HCLTech is an employer in the IT/Computers - Software, Software Services sector with operations in India. This is a directory listing maintained by Kaam Ki Khoj so that candidates can find the organisation; it is not an official company page and Kaam... Read More

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