• Follow up with customers via email or phone for overdue payments.
• Send standard payment reminders and dunning letters.
• Update payment status and notes in the collections system.
• Escalate unresolved or complex issues to senior team members.
• Track and follow up on short payments and unapplied cash.
• Maintain accurate records of customer interactions and commitments.
• Assist in reconciling customer accounts with the cash application team.
• Generate and review daily aging reports for assigned accounts.
• Basic Communication Skills: Ability to professionally follow up with customers via email or phone.
• Attention to Detail: Accurate logging of payment status and customer interactions.
• Time Management: Capable of handling a high volume of accounts and follow-ups.
• ERP/Collections Tool Familiarity: Basic knowledge of systems like SAP, Oracle, or GetPaid.
• Customer Service Orientation: Polite and persistent approach to collections.
• Understanding of Aging Reports: Ability to interpret and act on overdue account data.
• Team Collaboration: Works well with peers and escalates issues appropriately.
1. B.Com Or Bba Degree Is Required.
2. Optional But Valuable Certifications In Accounts Payable Or Financial Operations
1 - 2 year of experiance
Source: HCLTech careers — Read the original posting and apply
This role is listed by the employer on its own careers site. Kaam Ki Khoj does not process applications for it.
HCLTech is an employer in the IT/Computers - Software, Software Services sector with operations in India. This is a directory listing maintained by Kaam Ki Khoj so that candidates can find the organisation; it is not an official company page and Kaam... Read More
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