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Senior Process Associate

Date Posted: Oct 16, 2026
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Job Detail

  • location_on
    Location Lucknow, Uttar Pradesh, India
  • desktop_windows
    Job Type: Full Time/Permanent
  • schedule
    Shift:
  • analytics
    Career Level:
  • group
    Positions:
  • calendar_view_day
    Experience:
  • male
    Gender: No Preference
  • school
    Degree:
  • calendar_month
    Apply Before: Dec 07, 2026
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Job Description

Job Summary

  • Fresher or up to 2 years of experience in operations, customer service, finance operations, shared services, BPO, KPO, or back-office functions.
  • Strong communication and computer skills.
  • Willingness to work in a process-driven environment.
  • Ability to work from office as per business requirements.

Key Responsibilities

  • Process transactions accurately and within defined turnaround times.
  • Review requests, validate supporting information, and update business systems.
  • Manage customer, account, billing, payment, dispute, or service-related records as applicable.
  • Perform data entry, record maintenance, reconciliation, and transaction processing activities.
  • Respond to customer and stakeholder queries through email and other approved communication channels.
  • Follow standard operating procedures and comply with process guidelines.
  • Work closely with cross-functional teams to ensure timely resolution of issues.
  • Identify process exceptions and escalate them appropriately.
  • Maintain productivity, quality, and SLA targets.
  • Participate in process improvement initiatives and team discussions.
  • Generate and maintain process-related reports and trackers as required.
  • Ensure high standards of accuracy, compliance, and customer experience

Skill Requirements

Communication Skills

  • Good verbal and written communication skills.
  • Ability to communicate professionally with customers and internal teams.
  • Good listening and comprehension skills.

Computer Skills

  • Good working knowledge of Google Suite - Gsheet, GDoc etc.
  • Comfortable working with web-based applications and business systems.
  • Ability to learn new tools and applications quickly.

Analytical Skills

  • Attention to detail and accuracy.
  • Basic problem-solving and analytical abilities.
  • Ability to prioritize tasks and manage workload effectively.

Behavioral Competencies

  • Positive attitude and willingness to learn.
  • Team player with strong collaboration skills.
  • Customer-centric mindset.
  • Ability to work in a fast-paced environment.
  • High level of ownership and accountability.
  • Flexibility to work across different process areas as business needs evolve.

Other Requirements

  • Exposure to Order-to-Cash (O2C), Accounts Receivable (AR), Billing, Collections, Cash Application, Customer Service, or related processes.
  • Knowledge of ERP systems such as Oracle, SAP, Salesforce, or similar platforms.
  • Understanding of basic business operations and customer lifecycle processes

Source: HCLTech careers — Read the original posting and apply

This role is listed by the employer on its own careers site. Kaam Ki Khoj does not process applications for it.

Company Overview

HCLTech
HCLTech · Noida, Uttar Pradesh, India
4,246 open roles

HCLTech is an employer in the IT/Computers - Software, Software Services sector with operations in India. This is a directory listing maintained by Kaam Ki Khoj so that candidates can find the organisation; it is not an official company page and Kaam... Read More

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