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Senior Process Associate - BFS

Date Posted: Oct 20, 2026

Job Detail

  • location_on
    Location Lucknow, Uttar Pradesh, India
  • desktop_windows
    Job Type: Full Time/Permanent
  • schedule
    Shift:
  • analytics
    Career Level:
  • group
    Positions:
  • calendar_view_day
    Experience:
  • male
    Gender: No Preference
  • school
    Degree:
  • calendar_month
    Apply Before: Dec 07, 2026

Job Description

Job Summary

To independently process and validate banking operations requests, support quality checks, identify defects, provide feedback inputs and manage routine exceptions across servicing, fulfilment, lending, and regulatory activities

Key Responsibilities

  • Process assigned banking back-office cases independently within SOP, SLA expectations.
  • Validate customer instructions, account details, documents, mandates, product records, approvals and case categorization
  • Handle routine exceptions such as missing documents, incorrect queues, unclear instructions, duplicate requests, dealer / RM queries or customer record mismatches.
  • Maintain trackers for completed work, pending cases, rejected items, clarifications and escalations.
  • Highlight potential SLA risk, aged cases, recurring errors, process ambiguity and training gaps to the Team Leader.
  • .

Skill Requirements

  • Graduate in any stream; Commerce / Finance / Banking preferred.
  • 2 years of relevant banking operations, retail banking, lending, BPO back-office experience.
  • Preferred exposure to banking back-end operations depending on LOB alignment.

Typing ability: 30+ WPM preferred with 95% accuracy aspiration after process certification

Other Requirements

  • Working knowledge of banking products and servicing requests, 
  • Understanding of validation, verification, maker-checker controls, evidence capture and workflow queue management.
  • Ability to identify defects in customer / product / document data and distinguish between processable and non-processable cases.

 

Source: HCLTech careers — Read the original posting and apply

This role is listed by the employer on its own careers site. Kaam Ki Khoj does not process applications for it.

Company Overview

HCLTech
HCLTech · Noida, Uttar Pradesh, India
4,246 open roles

HCLTech is an employer in the IT/Computers - Software, Software Services sector with operations in India. This is a directory listing maintained by Kaam Ki Khoj so that candidates can find the organisation; it is not an official company page and Kaam... Read More

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