Job Description – Senior Operations Lead
Location: Thane (Olympus ODC)
Experience: 15+ years in F&A / BPO / Shared Services (preferably in BFSI / Leasing domain)
Role Purpose:
Lead end-to-end service delivery and client relationship for the assigned account, driving operational excellence, transformation, and commercial value. The role will act as a strategic interface between client leadership and delivery teams.
Key Responsibilities:
- Own overall service delivery across AP, AR, GL processes for the assigned account
- Act as primary client interface for senior stakeholders, ensuring high client satisfaction
- Drive governance, SteerCo reviews, and executive-level reporting
- Manage large, multi-location teams with focus on stability, retention, and performance
- Lead transformation initiatives including automation, productivity, and process improvements
- Ensure SLA/KPI adherence and proactively manage risks and escalations
- Drive revenue growth through cross-selling and new opportunities
- Partner with HR for hiring, retention, and capability building
- Ensure compliance with contractual, financial, and operational commitments
Key Skills & Qualifications:
- Strong experience in BFSI / leasing / banking operations
- Proven client-facing leadership experience managing global clients
- Strong governance and executive communication skills
- Experience managing large teams (150+ FTE preferred)
- Strong commercial acumen and P&L understanding
- Expertise in transition, transformation, and continuous improvement
- Ability to manage senior stakeholders across geographies (Europe/US)
Preferred Experience:
- Prior experience on similar vendor finance / leasing clients
- Exposure to Oracle/SAP or ERP-led transformations
- Experience managing delivery from India for global operations
Source: Tata Consultancy Services careers — Read the original posting and apply
This role is listed by the employer on its own careers site. Kaam Ki Khoj does not process applications for it.
Tata Consultancy Services is an employer in the IT/Computers - Software, Software Services sector with operations in India. This is a directory listing maintained by Kaam Ki Khoj so that candidates can find the organisation; it is not an official com... Read More
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