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Senior FLM L2

Date Posted: Jan 28, 2026
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Job Detail

  • location_on
    Location Ahmedabad, Gujarat, India
  • desktop_windows
    Job Type: Full Time/Permanent
  • schedule
    Shift:
  • analytics
    Career Level:
  • group
    Positions:
  • calendar_view_day
    Experience:
  • male
    Gender: No Preference
  • school
    Degree:
  • calendar_month
    Apply Before: Dec 07, 2026
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Job Description

Job Description

Do:

 

  1. Management of daily activities of a team 
  2. Experience in Data Analyst experience 
  3. Ensures achievement of all system, team and individual Customer Service goals and standards 
  4. Manages Key performance indicators 
  5. Maintain complete knowledge of all service tasks and programs, as well as system and telecommunications capabilities 
  6. Responsible for administrative aspects including reporting 
  7. Superior communication (oral, written), presentation, and interpersonal skills 
  8. Demonstrated ability to develop and implement process enhancements including technology and performance 
  9. Ability to plan, prioritize, organize and communicate with client
  10. Proficiency in , Work-force management applications, Quality tools and technologies, 
  11. Experienced in goal-setting (defining and prioritizing specific, driving objectives), Managing escalations.
  12. •Ensure 100% Error Feedback for Critical, Major and Minor Errors to be shared by all mentors 
  13. To ensure the Quality Scores are met at all times for the workflows mapped to the respective OJT Leads 
  14. Coordinate with delivery managers and the L&D POC to plan sessions 
  15. Drive completion by following with respective leads and managers

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Source: Wipro careers — Read the original posting and apply

This role is listed by the employer on its own careers site. Kaam Ki Khoj does not process applications for it.

Company Overview

Wipro
Wipro · Bengaluru, Karnataka, India
5,630 open roles

Wipro is an employer in the IT/Computers - Software, Software Services sector with operations in India. This is a directory listing maintained by Kaam Ki Khoj so that candidates can find the organisation; it is not an official company page and Kaam K... Read More

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