Senior Developer

Job Summary

We are looking for a Service Cloud Developer with strong Salesforce platform development experience and hands-on expertise in Apex, Lightning Web Components, Salesforce APIs, Flow, integrations, and Service Cloud customizations. The developer should be able to build scalable, secure, and maintainable Salesforce solutions that support service operations, agent productivity, case management, integrations, and customer support processes.

The role requires the ability to understand functional requirements, contribute to technical design, develop high-quality components, write unit tests, support deployments, and collaborate with architects, functional consultants, QA teams, and business stakeholders.

Key Responsibilities

• Design, develop, test, and deploy Salesforce customizations and extensions for Service Cloud capabilities.
• Build scalable Apex classes, triggers, batch jobs, scheduled jobs, queueable jobs, platform-event handlers, and test classes following Salesforce best practices.
• Develop Lightning Web Components for service console, agent experience, guided workflows, custom UI, and reusable business components.
• Configure and extend Service Cloud capabilities including Cases, Service Console, Omni-Channel, Knowledge, Entitlements, Milestones, Queues, Assignment Rules, Escalation Rules, Macros, Quick Actions, and Reports/Dashboards.
• Design and implement Salesforce Flows where declarative automation is suitable, and ensure appropriate balance between configuration and custom code.
• Build and support integrations using REST/SOAP APIs, platform events, outbound messages, named credentials, external services, middleware, or file-based interfaces.
• Work with functional consultants and architects to understand requirements and translate them into technical design and build tasks.
• Participate in technical design discussions covering data model, security model, automation design, integration design, error handling, scalability, and performance.
• Write and maintain unit tests with appropriate code coverage and meaningful assertions.
• Perform code reviews, troubleshoot defects, optimize performance, and resolve production issues.
• Follow Salesforce governor limits, security best practices, sharing considerations, and platform scalability guidelines.
• Support deployment activities using Salesforce CLI, source control, CI/CD pipelines, DevOps Center, Copado, Gearset, AutoRABIT, or similar tools depending on project standards.
• Maintain technical documentation including technical design notes, deployment steps, integration specifications, and support handover documents.
• Participate in Agile ceremonies, sprint planning, backlog refinement, demos, defect triage, and release planning.

Skill Requirements

• 4+ years of Salesforce development experience, with strong exposure to Service Cloud implementations or enhancements.
• Strong hands-on experience in Apex, triggers, SOQL, SOSL, batch Apex, queueable Apex, scheduled Apex, exception handling, and test classes.
• Strong experience developing Lightning Web Components and working with Lightning App Builder, Lightning pages, and service console extensions.
• Good understanding of Salesforce configuration including objects, fields, record types, page layouts, validation rules, flows, approval processes, profiles, permission sets, sharing rules, and reports.
• Experience working with Service Cloud capabilities such as case management, Service Console, Omni-Channel, Knowledge, Entitlements, Milestones, escalation, routing, and agent productivity tools.
• Experience integrating Salesforce with external systems using REST/SOAP APIs, middleware, events, or other integration patterns.
• Good understanding of Salesforce security, sharing model, governor limits, bulkification, transaction control, and asynchronous processing.
• Experience using Salesforce CLI, Git-based source control, deployment tools, and modern Salesforce release-management practices.
• Ability to read functional requirements and technical designs and convert them into build-ready components.
• Experience working in Agile delivery models and distributed onsite/offshore teams.
• Strong debugging, troubleshooting, documentation, and communication skills.

Other Requirements

Good to Have

• Experience with CTI/contact center integrations, Digital Engagement, Experience Cloud, Field Service, Service Cloud Voice, Einstein for Service, Agentforce, or AI-assisted service capabilities.
• Experience with platform events, change data capture, external objects, named credentials, connected apps, OAuth, and integration security.
• Exposure to DevOps Center, Copado, Gearset, AutoRABIT, Jenkins, GitHub Actions, or Azure DevOps.
• Experience with Salesforce Industries, MuleSoft, Data Cloud, or customer 360 integration patterns.
• Understanding of accessibility, reusable component design, and performance optimization for LWC.

Preferred Certifications

• Salesforce Certified Platform Developer I.
• Salesforce Certified Platform Developer II.
• Salesforce Certified Service Cloud Consultant.
• Salesforce Certified JavaScript Developer I.
• Salesforce Certified Platform App Builder.