Senior Cloud Network & Connectivity Lead
We are looking for a Senior Cloud Network & Connectivity Lead to take ownership of cloud and hybrid network connectivity across our AWS, datacenter and third-party environments.
Required Experience
Key Skills
Areas of responsibility           Â
Triaging and resolution of tickets-Establish incident monitoring protocols and provide technical guidance to enable permanent fixes for recurring issues.
SLA Monitoring-Review SLA performance across the team, represent the function in meetings, and ensure consistent delivery quality.
Performance tuning and optimization-Collaborate with technical teams in managing production support activities regarding incident resolution, efficient deployments, and implementation of changes.
Perform system Improvements-Collaborate with technical teams to review mitigation measures and proposed improvement actions.
Handling disaster recovery-Develop disaster recovery and data backup plans to ensure system resilience and quick restoration in case of disruptions.
Reporting and stakeholder engagement-Participate in Quarterly Business Reviews (QBRs), manage client expectations, and ensure alignment with business objectives.
Team Management-Supervise team members by overseeing daily operations, conducting performance appraisals, and providing feedback.
Knowledge base and continuous learning  Update and maintain documentation for complex issues, share best practices within the team, and support ongoing knowledge enhancement to improve service efficiency.
Source: Wipro careers — Read the original posting and apply
This role is listed by the employer on its own careers site. Kaam Ki Khoj does not process applications for it.
Wipro is an employer in the IT/Computers - Software, Software Services sector with operations in India. This is a directory listing maintained by Kaam Ki Khoj so that candidates can find the organisation; it is not an official company page and Kaam K... Read More
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