Design and implement IT Service Management processes aligned with ITIL best practices.
Define service architecture, governance frameworks, and operational standards.
Lead Incident, Problem, Change, and Release Management processes.
Establish and monitor SLAs, OLAs, KPIs, and service performance metrics.
Drive continual service improvement initiatives across IT operations.
Collaborate with business and technology teams to align services with organizational objectives.
Conduct process assessments, audits, and compliance reviews.
Provide guidance on service transition, service design, and operational readiness.
Support ServiceNow/ITSM tool implementation and optimization.
Prepare executive dashboards, reports, and service review presentations.
Technology->Architecture->Architecture - ITIL
Source: Infosys careers — Read the original posting and apply
This role is listed by the employer on its own careers site. Kaam Ki Khoj does not process applications for it.
Infosys is an employer in the IT/Computers - Software, Software Services sector with operations in India. This is a directory listing maintained by Kaam Ki Khoj so that candidates can find the organisation; it is not an official company page and Kaam... Read More
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