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Senior Analyst - Voice - Telecom : Networking

Date Posted: Oct 09, 2026
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Job Detail

  • location_on
    Location Bengaluru, Karnataka, India
  • desktop_windows
    Job Type: Full Time/Permanent
  • schedule
    Shift:
  • analytics
    Career Level:
  • group
    Positions:
  • calendar_view_day
    Experience:
  • male
    Gender: No Preference
  • school
    Degree:
  • calendar_month
    Apply Before: Dec 07, 2026
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Job Description

Job Summary

This role is responsible for ensuring accurate validation and timely processing of telecom voice orders for complex customers. The individual monitors order progress, proactively communicates updates, and maintains process compliance. They ensure productivity through attendance tracking and support the team in meeting performance standards while addressing fulfillment issues and reporting system metrics.

Key Responsibilities

1. Validate and verify voice order details using telecom networking tools to ensure correct and compliant order entry.
2. Expedite order processing by coordinating with internal team members and updating order trackers for visibility on milestones.
3. Communicate order status and delays to customers using structured reports and participate in weekly customer update calls.
4. Track and manage team attendance using workforce management systems to support consistent productivity.
5. Monitor order fulfillment exceptions in telecom platforms and escalate unresolved issues within the team.
6. Maintain detailed records of order progress and generate regular system performance reports using Excel and reporting tools.
7. Support process improvement by providing actionable insights based on analysis of recurring fulfillment challenges.

Skill Requirements

1. Basic Understanding Of Telecom Networking And Order Management Systems.
2. Familiarity With Customer Satisfaction Management Practices In The Telecom Domain.
3. Fundamental Knowledge Of Process Compliance And Order Tracking Tools.
4. Good Communication Skills For Providing Clear Status Updates To Team Members And Customers.
5. Experience Using Excel Or Similar Tools For Reporting And Data Analysis.
6. SolutionFocused Mindset With The Ability To Proactively Address Order Fulfillment Issues.

Other Requirements

1. ITIL Foundation or CompTIA Network+ certification (optional but valuable).

Source: HCLTech careers — Read the original posting and apply

This role is listed by the employer on its own careers site. Kaam Ki Khoj does not process applications for it.

Company Overview

HCLTech
HCLTech · Noida, Uttar Pradesh, India
4,246 open roles

HCLTech is an employer in the IT/Computers - Software, Software Services sector with operations in India. This is a directory listing maintained by Kaam Ki Khoj so that candidates can find the organisation; it is not an official company page and Kaam... Read More

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