Provide hardware / software / network problem diagnosis / resolution via telephone/email/chat to end users • DL Creation, Modification, Owner Changes, Member changes • Mitel Phone – forward number to cell • Wifi – Connecting to guest Perform user account management activities\\\\r\\\\n• Escalate complex problem to appropriate support specialists\\\\r\\\\n• Responsible for activities relating to the evaluation, analysis, and setup of PC-based software products (e.g., word processors, spreadsheets, presentation graphics, database management systems, electronic mail, and communications)
Software Distribution – push software, remove software • Print Driver Installation, help installing new printer from printerlogic • Cell Phone Upgrade – Help setting up new phone, changing authenticator to new phone • User accounts – extend vendor access with mgr approval; pw reset help; • Route problems to internal 2nd and 3rd level IT support staff.
Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution.
Administer and provide User account provisioning. • Use the Incident Management System to document and manage problems and work requests and their respective resolutions and circumvention\'s. • Responds to telephone calls, email, instant messages, and assigned tickets from users; Assign work orders / incidents to appropriate • Respond to, and diagnose, problems through discussions with users, including problem recognition, logs, research, isolation, resolution.
Source: HCLTech careers — Read the original posting and apply
This role is listed by the employer on its own careers site. Kaam Ki Khoj does not process applications for it.
HCLTech is an employer in the IT/Computers - Software, Software Services sector with operations in India. This is a directory listing maintained by Kaam Ki Khoj so that candidates can find the organisation; it is not an official company page and Kaam... Read More
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