Role, responsibilities, and skill sets: • Provide hardware / software / network problem diagnosis / resolution via telephone and chat for customer’s end users. • Resolve or Route incidents and requests to appropriate teams • Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution. • Administer and provide User Access and Exit controls. • Use the Call Tracking System to document and manage problems and work requests and their respective resolutions and circumventions. • Work closely with helpdesk peers in cross-training, development/implementation of operational excellence procedures and fostering teamwork. • Work closely with support staff to obtain technical knowledge and to permanently solve chronic problems. • Perform effectively as a project leader or project team member as required for helpdesk projects and internal assignments. • Willing to participate in on the job and commercial training designed to enhance skills and support capabilities. • Troubleshooting mobile devices (knowledge of AirWatch/Mobile Iron/Blackberry/Good for Enterprise is a plus) • Willing to work in different rotational shifts (24*7) and national holidays as required by Operations.
Role, responsibilities, and skill sets: • Provide hardware / software / network problem diagnosis / resolution via telephone and chat for customer’s end users. • Resolve or Route incidents and requests to appropriate teams • Coordinate and manage relationships with vendors and support staff that provide hardware / software / network problem resolution. • Administer and provide User Access and Exit controls. • Use the Call Tracking System to document and manage problems and work requests and their respective resolutions and circumventions. • Work closely with helpdesk peers in cross-training, development/implementation of operational excellence procedures and fostering teamwork. • Work closely with support staff to obtain technical knowledge and to permanently solve chronic problems. • Perform effectively as a project leader or project team member as required for helpdesk projects and internal assignments. • Willing to participate in on the job and commercial training designed to enhance skills and support capabilities. • Troubleshooting mobile devices (knowledge of AirWatch/Mobile Iron/Blackberry/Good for Enterprise is a plus) • Willing to work in different rotational shifts (24*7) and national holidays as required by Operations.
Technical Requirements: • Windows Operating systems • Clients: Windows8, Windows7, Windows 10 • Servers: Windows 2008, Windows 2003, Windows 2000 • Remote desktop connectivity applications (TeamViewer, LiveMeeting, Windows Remote Assistance • Knowledge of Lync and OCS • MS Office Suite: MS-Word, MS-Excel, MS-PowerPoint, MS-Outlook • Internet browsers (e.g. Explorer, Chrome, Firefox) • Anti-virus and firewall software • PC Hardware knowledge o Desktop o Laptop o Peripheral devices (printers, scanners) • Mobile devices and OS (iOS/Android/Windows) • PC Hardware knowledge
Fluent in English
Source: HCLTech careers — Read the original posting and apply
This role is listed by the employer on its own careers site. Kaam Ki Khoj does not process applications for it.
HCLTech is an employer in the IT/Computers - Software, Software Services sector with operations in India. This is a directory listing maintained by Kaam Ki Khoj so that candidates can find the organisation; it is not an official company page and Kaam... Read More
Upload your CV once — we read it, build your profile and put you in front of every employer hiring on Kaam Ki Khoj. No forms, no fees.
