Senior Analyst - Billing/Invoicing Lead to cash

Job Summary

Role Purpose

Support Distributor Business Consultants (DBCs), Sales, Customer Service, Supply Chain, Distribution, Marketing and Finance teams by managing sales support activities, service requests, back-order management, forecasting, accruals, channel improvement initiatives and marketing program governance.

Key Responsibilities

Key Responsibilities

Invoicing / Back Order Management

•            Monitor invoicing and delivery related exceptions.

•            Coordinate action when material is available but requested delivery date (RDD) is later.

•            Follow up on PDT generated orders that are not invoiced.

•            Coordinate with customers when material is available but acceptance is delayed.

•            Manage RDC changes where locally blended products are unavailable at the default RDC.

•            Track availability across RDCs, Goods-in-Transit (GIT), plant inventory and blending schedules.

•            Monitor imported material availability and ETA updates.

•            Provide back-order status updates to distributors and sales teams.

•            Validate distributor requirements after month-end and support order cancellations if required.

Service Request Management

•            Handle pricing issues in ACE, code visibility issues and customer master update requests.

•            Track service request closure within timelines.

•            Coordinate resolution of short deliveries, leakages, price variances and billing concerns.

•            Support batch test report requests and product claim follow-up.

Vendor Master Management

•            Create and maintain vendor codes required for retail meets and business events.

Monthly Forecasting Support

•            Collect and consolidate distributor demand/MI requests.

•            Support Sales and Demand Planning teams in monthly forecasting activities.

•            Track RDC-wise SMDS stock identified for liquidation.

•            Monitor orders against SMDS stock and coordinate RDC changes where required.

Accounts Receivable Support

•            Support documentation requests related to AR processes.

•            Track overdue TAR items and support bad debt resolution activities.

Accrual & Royalty Management

•            Perform calculations for sales accruals, commissions, royalties and rebate programs.

•            Coordinate with Controllers and Sales teams for reconciliations and reporting.

Channel Improvement Activities

•            Support network updates, LOI issuance, VOC surveys and claims follow-up.

•            Coordinate with Channel Improvement teams and business stakeholders.

Marketing Program Support

•            Validate marketing program data and supporting documents.

•            Track credit note payout timelines after program closure.

•            Reconcile credit note amounts with TAR reports.

•            Support rebates, cash discount programs and promotional settlements.

Stakeholder Interfaces

•            Sales Teams & DBCs

•            Customer Service (CXP & AR)

•            Supply Chain & Demand Planning

•            Distribution Operations

•            Marketing Team

•            Regional Managers

•            Controllers / Finance

•            Business Excellence & Channel Improvement Teams

Skill Requirements

Required Skills

•            SAP / ERP Knowledge

•            Order Management & Customer Service Understanding

•            Advanced Excel and Reporting Skills

•            Analytical & Problem-Solving Capability

•            Stakeholder Management

•            Communication & Coordination Skills

•            Process Compliance & Attention to Detail

Key Performance Indicators

•            Timely closure of service requests

•            Back-order reduction and resolution effectiveness

•            Forecast planning support accuracy

•            Data quality and master-data accuracy

•            Timely accrual and royalty calculations

•            Stakeholder satisfaction

•            SLA adherence and process compliance

Technical Skills

• Strong knowledge of Microsoft Excel, including:
• Pivot Tables
• XLOOKUP/VLOOKUP
• INDEX-MATCH
• Conditional Formatting
• Data Validation
• Hands-on experience with SAP ERP.
• Experience working with Salesforce CRM.
• Knowledge of Order-to-Cash (O2C) and Order Management processes.

Soft Skills

• Strong analytical and problem-solving abilities.
• Excellent communication and presentation skills.
• Strong attention to detail and organizational skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Proactive approach to identifying and resolving issues.
• Strong collaboration and teamwork skills.

Other Requirements

Experience & Qualification

• 3–4 years of experience in Sales Enablement, Sales Operations, Order Management, Order-to-Cash (O2C), or related business operations roles.
• Bachelor's degree in Business Administration, Commerce, or a related field preferred.
• Experience in a KPI-driven, customer-focused environment.