VDI Support - L2
Incident & Problem Management: Act as the primary escalation point for complex VDI issues like login failures, profile corruption, and session disconnects. \\r\\n• Image Management: Create, update, patch, and maintain master/golden images for virtual desktops. \\r\\n• Pool & Resource Administration: Manage desktop pools, user assignments, provisioning methods (like MCS/PVS), and virtual machine sizing. \\r\\n• Environment Monitoring: Track system performance, server alerts, infrastructure health, and capacity planning. \\r\\n• ITIL & Documentation: Adhere to change management processes, document root cause analysis (RCA), and maintain knowledge base articles. \\r\\n
Virtualization Platforms: Proficiency in VMware Horizon, Citrix Virtual Apps and Desktops (CVAD), or Azure Virtual Desktop (AVD).\\r\\n• Infrastructure Fundamentals: Strong knowledge of Active Directory (AD), Group Policy Objects (GPO), DNS, and DHCP.\\r\\n• Operating Systems: Windows 10/11 and Windows Server administration.\\r\\n• Troubleshooting Tools: Experience using monitoring utilities like Control Up, Citrix Director, or vCenter. \\r\\n
Preferred credentials include VMware Certified Professional (VCP), Citrix Certified Associate (CCA-V), or ITIL Foundation
Source: HCLTech careers — Read the original posting and apply
This role is listed by the employer on its own careers site. Kaam Ki Khoj does not process applications for it.
HCLTech is an employer in the IT/Computers - Software, Software Services sector with operations in India. This is a directory listing maintained by Kaam Ki Khoj so that candidates can find the organisation; it is not an official company page and Kaam... Read More
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