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Senior Administrator - UCC Development Tools

Date Posted: Oct 20, 2026
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Job Detail

  • location_on
    Location Hyderabad, Telangana, India
  • desktop_windows
    Job Type: Full Time/Permanent
  • schedule
    Shift:
  • analytics
    Career Level:
  • group
    Positions:
  • calendar_view_day
    Experience:
  • male
    Gender: No Preference
  • school
    Degree:
  • calendar_month
    Apply Before: Dec 07, 2026
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Job Description

Job Summary

The Sr Transmission Administrator plays a vital role in providing advanced technical support and operational excellence within the Transmission skill cluster. This position is focused on troubleshooting complex issues, performing root cause analyses, and implementing effective solutions to enhance customer satisfaction and ensure regulatory compliance. The role demands a proactive approach to continuous improvement and collaboration with cross-functional teams to maintain a robust security posture.

Key Responsibilities

1. Adhere To Quality Standards And Regulatory Requirements By Implementing Best Practices In Transmission Operations, Ensuring Compliance With Company Policies.
2. Provide Advanced Technical Support For Complex Incidents Escalated By Analysts, Leveraging Expertise In Transmission Systems To Perform Root Cause Analysis And Implement Effective Solutions For Technical And Security Issues.
3. Engage In Value-Adding Activities Such As Updating And Managing The Knowledge Base, Training New Team Members, And Coaching Analysts To Enhance Team Capabilities And Operational Efficiency.
4. Resolve Complex Tickets Within Agreed Slas By Collaborating With Other Support Teams, Ensuring Seamless Operations While Maintaining A Strong Security Posture.
5. Enhance Customer Experience And Improve Csat By Achieving First Call Resolution, Minimizing Rejected Resolutions, And Proactively Mitigating Security Threats.

Skill Requirements

1. Advanced Proficiency In Transmission Technologies And Protocols.
2. Strong Analytical And Problem-Solving Skills For Troubleshooting Complex Incidents.
3. Excellent Communication And Training Skills For Effective Knowledge Sharing.
4. Solid Understanding Of Regulatory Requirements And Quality Standards In Support Operations.

Other Requirements

1. Optional But Valuable: Itil Foundation Certification.
2. Optional But Valuable: Certified Information Systems Security Professional (Cissp)

Source: HCLTech careers — Read the original posting and apply

This role is listed by the employer on its own careers site. Kaam Ki Khoj does not process applications for it.

Company Overview

HCLTech
HCLTech · Noida, Uttar Pradesh, India
4,246 open roles

HCLTech is an employer in the IT/Computers - Software, Software Services sector with operations in India. This is a directory listing maintained by Kaam Ki Khoj so that candidates can find the organisation; it is not an official company page and Kaam... Read More

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