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Senior Administrator - Program & Project Management

Date Posted: Oct 04, 2026
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Job Detail

  • location_on
    Location Delhi, Delhi, India
  • desktop_windows
    Job Type: Full Time/Permanent
  • schedule
    Shift:
  • analytics
    Career Level:
  • group
    Positions:
  • calendar_view_day
    Experience:
  • male
    Gender: No Preference
  • school
    Degree:
  • calendar_month
    Apply Before: Dec 07, 2026
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Job Description

Job Summary

The Sr. Project Executive Administrator plays a pivotal role in ensuring high-quality technical support and operational efficiency within the organization. This role is essential for troubleshooting complex incidents, conducting root cause analyses, and implementing effective solutions to enhance customer satisfaction. By leveraging expertise in project execution and support operations, this position contributes significantly to maintaining the organization’s security posture and operational excellence.

Key Responsibilities

1. Adhere To Quality Standards And Regulatory Requirements By Implementing Company Policies In All Support Operations And Project Execution Tasks.
2. Provide Advanced Technical Support For Complex Incidents Escalated By Analysts By Performing Root Cause Analysis And Implementing Effective Solutions To Resolve Technical And Security Issues.
3. Engage In Value-Adding Activities Such As Updating And Managing The Knowledge Base, Training New Team Members, And Coaching Analysts To Enhance Overall Team Performance.
4. Resolve Complex Support Tickets Within Agreed Slas By Collaborating With Cross-Functional Support Teams To Ensure Seamless Operations And Maintain A Strong Security Posture.
5. Enhance Customer Experience And Achieve High Csat Scores By Ensuring First Call Resolution, Minimizing Rejected Resolutions, Reducing Case Reopenings, And Proactively Mitigating Security Threats.

Skill Requirements

1. Advanced Proficiency In Project Execution And Support Operations.
2. Strong Knowledge Of Incident Management And Troubleshooting Techniques.
3. Excellent Analytical And Problem-Solving Skills.
4. Familiarity With Knowledge Management Practices And Training Methodologies.
5. Proficiency In Security Protocols And Policies Relevant To Support Operations.

Other Requirements

1. Optional But Valuable Certifications: Itil Foundation, Pmp (Project Management Professional), Or Equivalent Project Management Certifications

Source: HCLTech careers — Read the original posting and apply

This role is listed by the employer on its own careers site. Kaam Ki Khoj does not process applications for it.

Company Overview

HCLTech
HCLTech · Noida, Uttar Pradesh, India
4,246 open roles

HCLTech is an employer in the IT/Computers - Software, Software Services sector with operations in India. This is a directory listing maintained by Kaam Ki Khoj so that candidates can find the organisation; it is not an official company page and Kaam... Read More

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