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Senior Administrator - Microsoft Exchange Servers

Date Posted: Oct 11, 2026
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Job Detail

  • location_on
    Location Noida, Uttar Pradesh, India
  • desktop_windows
    Job Type: Full Time/Permanent
  • schedule
    Shift:
  • analytics
    Career Level:
  • group
    Positions:
  • calendar_view_day
    Experience:
  • male
    Gender: No Preference
  • school
    Degree:
  • calendar_month
    Apply Before: Dec 07, 2026
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Job Description

Job Summary

The Senior Administrator for Support & Operations is pivotal in delivering advanced technical support for MS Exchange systems. This role focuses on troubleshooting complex issues and conducting root cause analysis to ensure high customer satisfaction and system security. The administrator will play a crucial role in maintaining operational excellence while adhering to quality standards and regulatory requirements.

Key Responsibilities

1. Provide Advanced Technical Support For Ms Exchange By Troubleshooting Complex Incidents, Performing Root Cause Analysis, And Implementing Effective Solutions For Technical And Security Issues.
2. Ensure Compliance With Quality Standards, Regulatory Requirements, And Company Policies While Managing And Resolving Complex Support Tickets Within Agreed Slas.
3. Update And Manage The Knowledge Base Effectively And Conduct Training Sessions For New Hires, Fostering A Culture Of Continuous Learning And Improvement Within The Team.
4. Collaborate With Cross-Functional Support Teams To Ensure Seamless Operations And Maintain A Robust Security Posture Across Ms Exchange Environments.
5. Enhance Customer Experience And Achieve High Csat Scores Through Effective First Call Resolution, Minimizing Rejected Resolutions, And Addressing Reopen Cases Promptly.

Skill Requirements

1. Proficient In Ms Exchange Administration, Including Troubleshooting And Performance Tuning.
2. Solid Understanding Of Security Protocols And Practices Relevant To Ms Exchange Environments.
3. Experience In Incident Management And Root Cause Analysis Methodologies.
4. Strong Communication Skills For Customer Interaction And Team Collaboration.
5. Familiarity With Knowledge Management Practices And Training Methodologies.

Other Requirements

1. Microsoft Certified: Exchange Server Administrator Expert (Optional But Valuable)

Source: HCLTech careers — Read the original posting and apply

This role is listed by the employer on its own careers site. Kaam Ki Khoj does not process applications for it.

Company Overview

HCLTech
HCLTech · Noida, Uttar Pradesh, India
4,246 open roles

HCLTech is an employer in the IT/Computers - Software, Software Services sector with operations in India. This is a directory listing maintained by Kaam Ki Khoj so that candidates can find the organisation; it is not an official company page and Kaam... Read More

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