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Senior Administrator - Hardware Asset Management

Date Posted: Oct 08, 2026
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Job Detail

  • location_on
    Location Uttar Pradesh, India
  • desktop_windows
    Job Type: Full Time/Permanent
  • schedule
    Shift:
  • analytics
    Career Level:
  • group
    Positions:
  • calendar_view_day
    Experience:
  • male
    Gender: No Preference
  • school
    Degree:
  • calendar_month
    Apply Before: Dec 07, 2026
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Job Description

Job Summary

As a Senior Administrator in Support & Operations, you will play a vital role in delivering advanced technical support and operational excellence. Your expertise in hardware break fix solutions will be instrumental in troubleshooting complex incidents, performing root cause analyses, and implementing effective resolutions to enhance customer satisfaction and maintain a robust security posture.

Key Responsibilities

1. Adhere To Quality Standards And Regulatory Requirements By Implementing Best Practices In Hardware Break Fix Processes, Ensuring Compliance With Company Policies.
2. Provide Advanced Support For Complex Incidents Escalated By Analysts By Conducting Thorough Root Cause Analyses And Implementing Effective Solutions To Resolve Technical And Security Issues.
3. Drive Value-Added Activities Such As Updating And Managing The Knowledge Base, Mentoring New Team Members, And Coaching Analysts To Foster A Culture Of Continuous Improvement.
4. Resolve Complex Technical Tickets Within Agreed Slas By Collaborating With Cross-Functional Support Teams, Ensuring Seamless Operations And Maintaining A Strong Security Posture.
5. Enhance Customer Experience And Csat By Achieving First Call Resolution, Minimizing Rejected Resolutions And Reopened Cases, And Proactively Mitigating Security Threats.

Skill Requirements

1. Advanced Proficiency In Hardware Break Fix Techniques And Tools.
2. Strong Analytical Skills For Effective Troubleshooting And Root Cause Analysis.
3. Familiarity With Itil Practices And Incident Management Frameworks.
4. Excellent Communication Skills For Effective Customer Interaction And Team Collaboration.
5. Ability To Work Independently And Manage Multiple Tasks In A Fast-Paced Environment.

Other Requirements

1. Optional But Valuable Certifications: Comptia A+, Itil Foundation, Or Equivalent Hardware Support Certifications

Source: HCLTech careers — Read the original posting and apply

This role is listed by the employer on its own careers site. Kaam Ki Khoj does not process applications for it.

Company Overview

HCLTech
HCLTech · Noida, Uttar Pradesh, India
4,246 open roles

HCLTech is an employer in the IT/Computers - Software, Software Services sector with operations in India. This is a directory listing maintained by Kaam Ki Khoj so that candidates can find the organisation; it is not an official company page and Kaam... Read More

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