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Senior Administrator - Google Cloud Platform (GCP)

Date Posted: Oct 04, 2026
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Job Detail

  • location_on
    Location Bengaluru, Karnataka, India
  • desktop_windows
    Job Type: Full Time/Permanent
  • schedule
    Shift:
  • analytics
    Career Level:
  • group
    Positions:
  • calendar_view_day
    Experience:
  • male
    Gender: No Preference
  • school
    Degree:
  • calendar_month
    Apply Before: Dec 07, 2026
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Job Description

Job Summary

The Senior GCP Administrator plays a critical role in delivering advanced technical support and operational excellence within the organization. This position is essential for ensuring high-quality customer feedback through effective troubleshooting, root cause analysis, and proactive incident management in Google Cloud Platform (GCP) environments.

Key Responsibilities

1. Adhere To Quality Standards, Regulatory Requirements, And Company Policies By Implementing Best Practices In Gcp Support Operations.
2. Provide Advanced Technical Support For Complex Incidents Escalated By Analysts, Conducting Root Cause Analysis And Implementing Effective Solutions To Resolve Technical And Security Issues In Gcp Environments.
3. Engage In Value-Adding Activities Such As Updating And Managing The Knowledge Base, Training New Team Members, And Coaching Analysts On Gcp Best Practices.
4. Resolve Complex Support Tickets Within Agreed Slas, Collaborating With Cross-Functional Teams To Ensure Seamless Operations And Maintain A Robust Security Posture In Gcp.
5. Foster A Positive Customer Experience And Improve Customer Satisfaction (Csat) Metrics Through First Call Resolution, Minimizing Rejected Resolutions And Re-Opened Cases, While Actively Mitigating Security Threats.

Skill Requirements

1. Advanced Proficiency In Google Cloud Platform (Gcp) Services And Architecture.
2. Strong Troubleshooting Skills In Cloud Environments, With A Focus On Incident Resolution And Root Cause Analysis.
3. Familiarity With Cloud Security Best Practices And Compliance Requirements.
4. Experience In Knowledge Management And Training Methodologies.
5. Excellent Communication And Collaboration Skills To Work Effectively With Diverse Teams.

Other Requirements

1. Optional But Valuable: Google Cloud Certified Professional Cloud Architect

Source: HCLTech careers — Read the original posting and apply

This role is listed by the employer on its own careers site. Kaam Ki Khoj does not process applications for it.

Company Overview

HCLTech
HCLTech · Noida, Uttar Pradesh, India
4,246 open roles

HCLTech is an employer in the IT/Computers - Software, Software Services sector with operations in India. This is a directory listing maintained by Kaam Ki Khoj so that candidates can find the organisation; it is not an official company page and Kaam... Read More

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