Find your next job. Start today.

Direct from employer

Senior Administrator - English, French, Microsoft Windows

Date Posted: Oct 13, 2026
Apply on company website

Job Detail

  • location_on
    Location Nagpur, Maharashtra, India
  • desktop_windows
    Job Type: Full Time/Permanent
  • schedule
    Shift:
  • analytics
    Career Level:
  • group
    Positions:
  • calendar_view_day
    Experience:
  • male
    Gender: No Preference
  • school
    Degree:
  • calendar_month
    Apply Before: Dec 07, 2026
Email to Friend Add to Favourite Report Abuse

Job Description

Job Summary

This role delivers advanced technical support for Windows environments, utilizing both French and English language proficiency to resolve complex issues escalated by analysts. The position focuses on diagnosing root causes, implementing effective solutions, and ensuring customer satisfaction while upholding organizational quality and security standards.

Key Responsibilities

1. Deliver advanced technical support by troubleshooting and resolving complex issues in Windows environments, utilizing both French and English language proficiency to assist diverse customers.
2. Perform root cause analysis and implement solutions for escalated technical and security incidents using Windows administrative tools and diagnostic utilities.
3. Maintain and update knowledge base documentation in both French and English to facilitate effective issue resolution and ongoing learning within the support team.
4. Coach and mentor analysts and new team members, providing guidance on advanced troubleshooting techniques and effective use of Windows support tools.
5. Ensure resolution of complex support tickets within defined SLAs, collaborating within the support team to maintain operational excellence and robust security posture.
6. Contribute to positive customer experiences by achieving high First Call Resolution rates and minimizing case reopens, leveraging strong bilingual communication and technical expertise.

Skill Requirements

1. Advanced Proficiency In Windows Operating Systems Administration And Troubleshooting.
2. Advanced Proficiency In Using Diagnostic And Remote Support Tools For Windows Environments.
3. Advanced Skills In Conducting Root Cause Analysis And Implementing Technical Solutions.
4. Advanced Knowledge Of It Service Management Processes And Sla Adherence.
5. Advanced Ability To Create And Maintain Technical Documentation And Knowledge Bases.

Other Requirements

1. Optional but valuable: Microsoft Certified: Windows Server Hybrid Administrator Associate or similar certification.
2. Optional but valuable: ITIL Foundation certification.
3. Optional but valuable: DELF/DALF (French language certification) for nonnative speakers

Source: HCLTech careers — Read the original posting and apply

This role is listed by the employer on its own careers site. Kaam Ki Khoj does not process applications for it.

Company Overview

HCLTech
HCLTech · Noida, Uttar Pradesh, India
4,246 open roles

HCLTech is an employer in the IT/Computers - Software, Software Services sector with operations in India. This is a directory listing maintained by Kaam Ki Khoj so that candidates can find the organisation; it is not an official company page and Kaam... Read More

Related Jobs

One upload, every employer

Let the right employer find you

Upload your CV once — we read it, build your profile and put you in front of every employer hiring on Kaam Ki Khoj. No forms, no fees.

Upload your CV Browse jobs