Service Desk L2 Analyst - Repeat Caller Support (6 Positions) Job Title : Service Desk L2 Analyst - Repeat Caller Support Experience 3+ Years Role Summary Responsible for supporting Service Desk operations with a focus on Repeat Caller process management, incident analysis, technical troubleshooting, and end-user support. The role requires strong technical skills and the ability to identify recurring issues, drive resolution, and improve service quality. Key Responsibilities • Manage and resolve repeat caller incidents and recurring tickets. • Perform technical troubleshooting across end-user technologies. • Conduct root cause analysis for recurring issues. • Participate in incident trend reviews. • Stakeholder management with Product teams to collaborate and push for permanent solution on user issues. If recurring issue highlight to problem management team Skills Required • ITIL-based Service Desk operations. • Service Now reporting • Remote support tools. • Strong analytical and customer communication skills.
Service Desk L2 Analyst - Repeat Caller Support (6 Positions) Job Title : Service Desk L2 Analyst - Repeat Caller Support Experience 3+ Years Role Summary Responsible for supporting Service Desk operations with a focus on Repeat Caller process management, incident analysis, technical troubleshooting, and end-user support. The role requires strong technical skills and the ability to identify recurring issues, drive resolution, and improve service quality. Key Responsibilities • Manage and resolve repeat caller incidents and recurring tickets. • Perform technical troubleshooting across end-user technologies. • Conduct root cause analysis for recurring issues. • Participate in incident trend reviews. • Stakeholder management with Product teams to collaborate and push for permanent solution on user issues. If recurring issue highlight to problem management team Skills Required • ITIL-based Service Desk operations. • Service Now reporting • Remote support tools. • Strong analytical and customer communication skills.
Service Desk L2 Analyst - Repeat Caller Support (6 Positions) Job Title : Service Desk L2 Analyst - Repeat Caller Support Experience 3+ Years Role Summary Responsible for supporting Service Desk operations with a focus on Repeat Caller process management, incident analysis, technical troubleshooting, and end-user support. The role requires strong technical skills and the ability to identify recurring issues, drive resolution, and improve service quality. Key Responsibilities • Manage and resolve repeat caller incidents and recurring tickets. • Perform technical troubleshooting across end-user technologies. • Conduct root cause analysis for recurring issues. • Participate in incident trend reviews. • Stakeholder management with Product teams to collaborate and push for permanent solution on user issues. If recurring issue highlight to problem management team Skills Required • ITIL-based Service Desk operations. • Service Now reporting • Remote support tools. • Strong analytical and customer communication skills.
Service Desk L2 Analyst - Repeat Caller Support (6 Positions) Job Title : Service Desk L2 Analyst - Repeat Caller Support Experience 3+ Years Role Summary Responsible for supporting Service Desk operations with a focus on Repeat Caller process management, incident analysis, technical troubleshooting, and end-user support. The role requires strong technical skills and the ability to identify recurring issues, drive resolution, and improve service quality. Key Responsibilities • Manage and resolve repeat caller incidents and recurring tickets. • Perform technical troubleshooting across end-user technologies. • Conduct root cause analysis for recurring issues. • Participate in incident trend reviews. • Stakeholder management with Product teams to collaborate and push for permanent solution on user issues. If recurring issue highlight to problem management team Skills Required • ITIL-based Service Desk operations. • Service Now reporting • Remote support tools. • Strong analytical and customer communication skills.
Source: HCLTech careers — Read the original posting and apply
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HCLTech is an employer in the IT/Computers - Software, Software Services sector with operations in India. This is a directory listing maintained by Kaam Ki Khoj so that candidates can find the organisation; it is not an official company page and Kaam... Read More
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