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Senior Administrator - Commvault

Date Posted: Oct 03, 2026
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Job Detail

  • location_on
    Location Noida, Uttar Pradesh, India
  • desktop_windows
    Job Type: Full Time/Permanent
  • schedule
    Shift:
  • analytics
    Career Level:
  • group
    Positions:
  • calendar_view_day
    Experience:
  • male
    Gender: No Preference
  • school
    Degree:
  • calendar_month
    Apply Before: Dec 07, 2026
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Job Description

Job Summary

The Senior Administrator for Support & Operations plays a critical role in delivering advanced technical support and operational excellence. This position is responsible for troubleshooting complex technical issues, performing root cause analysis, and implementing effective solutions to enhance customer satisfaction and ensure compliance with quality standards.

Key Responsibilities

1. Provide Advanced Technical Oversight And Solutions By Utilizing Commvault And Azure For Troubleshooting Complex Incidents And Performing Root Cause Analysis, Ensuring Swift Resolution Of Technical And Security Issues.
2. Manage Escalated Support Tickets By Coordinating With Cross-Functional Teams, Ensuring Resolution Within Agreed Slas While Maintaining A Secure Operational Environment.
3. Develop And Maintain A Comprehensive Knowledge Base In Commvault And Azure, Contributing To Value-Adding Activities Such As Documentation And Training Programs For New Analysts.
4. Conduct Training Sessions And Coaching For Junior Analysts, Enhancing Their Skill Sets While Promoting Adherence To Quality Standards And Regulatory Requirements.
5. Foster Positive Customer Experiences By Achieving High First Call Resolution Rates, Reducing Case Reopens, And Proactively Addressing Potential Security Threats.

Skill Requirements

1. Proficient In Commvault For Data Management And Backup Solutions.
2. Solid Understanding Of Azure Cloud Services For Operational Support.
3. Strong Analytical And Problem-Solving Skills For Complex Incident Resolution.
4. Excellent Communication Skills For Customer Interaction And Team Collaboration.
5. Familiarity With Itil Practices For Effective Service Management.

Other Requirements

1. Optional But Valuable: Commvault Certified Professional Certification.
2. Optional But Valuable: Microsoft Certified: Azure Administrator Associate Certification

Source: HCLTech careers — Read the original posting and apply

This role is listed by the employer on its own careers site. Kaam Ki Khoj does not process applications for it.

Company Overview

HCLTech
HCLTech · Noida, Uttar Pradesh, India
4,246 open roles

HCLTech is an employer in the IT/Computers - Software, Software Services sector with operations in India. This is a directory listing maintained by Kaam Ki Khoj so that candidates can find the organisation; it is not an official company page and Kaam... Read More

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