1. Responsible for service delivery Jio Business Bundle customers - OTT
services over FTTx Product
2. Ensure enhanced success of delivery vis-a-vis cases attempted in the
field by reduction in on-hold cases
3. Follow up for resolution with Hold bucket owners (Planning,
Construction, Fiber, Deployment, Operations teams)
4. Monitor progress and delivery TAT achievement as per internal SLA
with relevant stakeholders
5. Identification of `root cause` and elimination of delay reasons by
process correction and automation
6. Conduct periodic reviews with stakeholders on `On-hold` pendency
7. Loopback with customer in case of Jeopardy
Any Graduation - MBA Preferred
12 - 18 years
1. Telecom products knowledge
2. Process orientation
3. Cross-functional communication
4. Project management skills
5. Problem solving skills
6. Stakeholder management skills
7. Customer focus
Source: Reliance Jio careers — Read the original posting and apply
This role is listed by the employer on its own careers site. Kaam Ki Khoj does not process applications for it.
Reliance Jio is an employer in the Telecom sector with operations in India. This is a directory listing maintained by Kaam Ki Khoj so that candidates can find the organisation; it is not an official company page and Kaam Ki Khoj is not affiliated wit... Read More
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