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SAP CRM ISU Consultant

Date Posted: Jun 30, 2026

Job Detail

  • location_on
    Location Bengaluru, Karnataka, India
  • desktop_windows
    Job Type: Full Time/Permanent
  • schedule
    Shift:
  • analytics
    Career Level:
  • group
    Positions:
  • calendar_view_day
    Experience:
  • male
    Gender: No Preference
  • school
    Degree:
  • calendar_month
    Apply Before: Nov 14, 2026

Job Description

Responsibilities

Handle end‑to‑end SAP CRM–ISU implementation and support activities independently.

  • Lead requirement gathering, business discussions, and process design with clients.
  • Manage key Utility processes like Move‑in/Move‑out, Disconnection/Reconnection, Contract & Order Management, Customer Service, Front Office & MDT.
  • Prepare high‑quality Functional Specifications, Process Documents, and design deliverables.
  • Troubleshoot issues effectively using strong debugging, analysis, and root-cause methods.
  • Coordinate with cross‑functional teams (FICA, Billing, DM, IDEX, etc.) for seamless integration.
  • Act as a client-facing lead, ensuring timely delivery, clear communication, and stakeholder alignment.

Technical requirements

Minimum 5+ years of experience in the SAP CRM–ISU landscape, covering both implementation and support.

  • Strong domain understanding of Electricity, Gas, and Water Utility industries.
  • Expertise in CRM–ISU processes: Move in/Out, Recon/Discon, Orders, Contracts, Customer Service, MDT.
  • Hands-on in IC WebClient, Navigation Bar Profiles, Business Role creation, and Number Range configuration.
  • Knowledge of CRM Middleware, BDocs, replication, MDT Product setup, and BRF+ configuration.
  • Familiarity with major CRM and ISU tables, plus ability to draft detailed FS and business documents.
  • Understanding of integration with SAP & Non-SAP systems including FICA, Billing, Device Management, IDEX, etc.

Additional responsibilities

Location of posting - Infosys Ltd. is committed to ensuring you have the best experience throughout your journey with us.

We currently have open positions in a number of locations across India - Bangalore, Pune, Hyderabad, Chennai, Chandigarh, Trivandrum, Indore, Nagpur, Mangalore, Noida, Bhubaneswar, Kolkata, Coimbatore, Jaipur, Hubli, Vizag.

While we work in accordance with business requirements, we shall strive to offer you the location of your choice, where possible

Preferred skills

  • Technology › SAP ISU Billing › SAP IS- Utilities

About the role

  • Role: Consultant
  • Experience: 5 - 9 years
  • Education: Bachelor of Engineering

Source: Infosys careers — Read the original posting and apply

This role is listed by the employer on its own careers site. Kaam Ki Khoj does not process applications for it.

Company Overview

Infosys
Infosys · Bengaluru, Karnataka, India
1,811 open roles

Infosys is an employer in the IT/Computers - Software, Software Services sector with operations in India. This is a directory listing maintained by Kaam Ki Khoj so that candidates can find the organisation; it is not an official company page and Kaam... Read More

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