1. Work with various internal stake holders and get the SR s resolved on
priority.
2. FLT with the customer branch end stake holders.
3. Coordinate with internal teams ESOC , ENOC, Field , NHQ teams for
faster resolution of fault.
4 Reporting of link status Daily / weekly / monthly wise & ensure to
maintain the customer link uptime.
5. Interact with customer IT/SPOC for all service related issues/
delivery.
6. Monitor DC/DR link and escalate internally for quick restoration.
7. Handle customer escalation and feedback effectively in time bound
manner.
8. Release the tracker on fault management to customer as well as
internal stake holder.
9. Work on SLA bound and get the monthly/ Quarterly reports.
10. Link monitoring and FT life cycle management on various scenarios.
BE/BTech/Diploma
5 to 7 years
1.Customer Focused
2.Good Management Quality
3.People Management.
4.Good Oral and Written Communication
Source: Reliance Jio careers — Read the original posting and apply
This role is listed by the employer on its own careers site. Kaam Ki Khoj does not process applications for it.
Reliance Jio is an employer in the Telecom sector with operations in India. This is a directory listing maintained by Kaam Ki Khoj so that candidates can find the organisation; it is not an official company page and Kaam Ki Khoj is not affiliated wit... Read More
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