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Regional Service Centre Incharge (Jewellery)

Date Posted: Aug 21, 2026
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Job Detail

  • location_on
    Location Ahmedabad, Gujarat, India
  • desktop_windows
    Job Type: Full Time/Permanent
  • schedule
    Shift:
  • analytics
    Career Level:
  • group
    Positions:
  • calendar_view_day
    Experience:
  • male
    Gender: No Preference
  • school
    Degree:
  • calendar_month
    Apply Before: Nov 14, 2026
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Job Description

Job Requirements

Drive customer service excellence across the regional jewellery network by ensuring efficient after-sales service, expanding service access, enhancing customer satisfaction, and improving operational effectiveness.

Key Responsibilities

  • Manage all service centre and service network requirements across the region.
  • Ensure quality, timely delivery, and cost-effective execution of jewellery repairs and modifications. 
  • Drive modification services in the region through effective processes and achieve revenue targets.
  • Own regional service performance on TAT, quality, revenue, and service-related initiatives.
  • Lead recruitment and skill development of store-based Karigars.
  • Roll out service programs and continuous improvement initiatives across the network. 
  • Manage service vendors, including onboarding, performance, lead times, payments, and material reconciliation. 
  • Collaborate with internal teams such as Commercial, Systems, and Technical Services for seamless execution and process improvements. 
  • Monitor product quality issues, provide feedback to manufacturing teams, and support preventive actions. 
  • Oversee Regional Service Centre operations, inventory management, and implementation of lean practices.
  • Act as the first point of contact for product-related customer complaints and ensure timely resolution. 
  • Partner with franchisees on service-related developments, issues, and queries. 
  • Represent the Voice of Customer (VOC) by sharing customer and product quality feedback from the region. 
  • Track market trends and competitor service practices to identify improvement opportunities. 

Key Deliverables

  • On-time and high-quality servicing of customer products. 
  • Adequate service coverage and accessibility across all boutiques.
  • Improved customer satisfaction for both internal and external stakeholders. 
  • Adherence to defined service SLAs.
  • Improved regional NPS and CSAT scores. 

Candidate Profile

  • Graduate, Postgraduate, or Diploma holder with 3-5 years of experience in the jewellery industry, preferably in studded jewellery manufacturing, quality inspection, or service operations. Experience or certification in gemology is an advantage. 
  • Knowledge of diamonds and coloured stones.
  • Good system skills and presentation capabilities. 
  • Strong customer-service orientation.
  • Effective communication skills in English and Hindi.


Work Experience

Candidate Profile

  • Graduate, Postgraduate, or Diploma holder with 3-5 years of experience in the jewellery industry, preferably in studded jewellery manufacturing, quality inspection, or service operations. Experience or certification in gemology is an advantage. 
  • Knowledge of diamonds and coloured stones.
  • Good system skills and presentation capabilities. 
  • Strong customer-service orientation.
  • Effective communication skills in English and Hindi.


Source: Titan Company careers — Read the original posting and apply

This role is listed by the employer on its own careers site. Kaam Ki Khoj does not process applications for it.

Company Overview

Titan Company
Titan Company · Bengaluru, Karnataka, India
260 open roles

Titan Company is an employer in the Gems & Jewellery sector with operations in India. This is a directory listing maintained by Kaam Ki Khoj so that candidates can find the organisation; it is not an official company page and Kaam Ki Khoj is not... Read More

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