2 - 4 years of overall experience with 1-2 year experience in Telecom ISP repair and troubleshooting domain
• Strong understanding of ISP repair flows and fault isolation
• Ability to detect false closures and incorrect diagnostics
• High attention to detail and analytical thinking
• Knowledge of QA frameworks, scorecards, and audit tools
• Effective feedback and communication sk
Ensure call quality, technical accuracy, and compliance across ISP repair voice interactions.
Key Responsibilities:
• Monitor and audit ISP repair voice calls for quality and accuracy
• Evaluate troubleshooting logic, FCR validity, and compliance
• Audit ticket documentation and escalation quality
• Deliver structured feedback and coaching inputs
• Identify systemic defects impacting MTTR and CSAT
• Participate in calibrations with operations and clients
Source: Wipro careers — Read the original posting and apply
This role is listed by the employer on its own careers site. Kaam Ki Khoj does not process applications for it.
Wipro is an employer in the IT/Computers - Software, Software Services sector with operations in India. This is a directory listing maintained by Kaam Ki Khoj so that candidates can find the organisation; it is not an official company page and Kaam K... Read More
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