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QA cum Trainer

Date Posted: Oct 23, 2026
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Job Detail

  • location_on
    Location Bengaluru, Karnataka, India
  • desktop_windows
    Job Type: Full Time/Permanent
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    Shift:
  • analytics
    Career Level:
  • group
    Positions:
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    Experience:
  • male
    Gender: No Preference
  • school
    Degree:
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    Apply Before: Dec 07, 2026
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Job Description

QA cum Trainer – B2B Collections (Accounts Receivable)

Location: Bangalore
Experience: 3-5 Years
Grade: BPO 3 / BPO 4
Process: B2B AR Collections
Work Mode: 100% Work from Office
Shift: Rotational & Night Shifts

Key Responsibilities

  • Monitor and evaluate call, email, process, and compliance quality.
  • Conduct new hire, refresher, process update, and performance improvement trainings.
  • Provide coaching and feedback based on quality audits and performance trends.
  • Prepare quality reports, identify improvement opportunities, and track training effectiveness.
  • Participate in calibration sessions and ensure consistency in quality standards.
  • Support process improvements through root cause analysis and corrective actions.
  • Maintain training content, quality scorecards, assessments, and process documentation.

Required Skills

  • Experience in Quality, Training, or a combined QA & Trainer role within International B2B Collections.
  • Strong understanding of Accounts Receivable, B2B Collections, Dispute Management, and Collections KPIs.
  • Good communication, presentation, facilitation, and coaching skills.
  • Proficiency in MS Excel, PowerPoint, and Word.
  • Knowledge of quality tools such as RCA, Pareto (80/20), Fishbone Analysis, Call Quality, and Transaction Quality frameworks.
  • Ability to create training content, conduct assessments, and certify associates.

Preferred Qualifications

  • 1-3 years of experience in QA/Training for B2B Collections processes.
  • Exposure to International BPO Collections operations.
  • Lean Six Sigma Green Belt, Train-the-Trainer, or other quality certifications will be an added advantage.

Looking for professionals with strong quality, coaching, and training expertise who can drive performance excellence in a B2B Collections environment.

About the role

  • Role: Lead
  • Qualifications: BACHELOR OF COMMERCE
  • Experience: 3 - 7 Years
  • Skills: Customer Service | Quality Analyst
  • Function: BUSINESS PROCESS SERVICES
  • Location: Bengaluru
  • Apply by: 2026-12-05

Source: Tata Consultancy Services careers — Read the original posting and apply

This role is listed by the employer on its own careers site. Kaam Ki Khoj does not process applications for it.

Company Overview

Tata Consultancy Services
Tata Consultancy Services · Mumbai, Maharashtra, India
2,177 open roles

Tata Consultancy Services is an employer in the IT/Computers - Software, Software Services sector with operations in India. This is a directory listing maintained by Kaam Ki Khoj so that candidates can find the organisation; it is not an official com... Read More

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