Job Description:
Total IT experience-7+ years
Primary Skill/ Mandatory Skill: The candidate should be 3+ years of relevant experience, strong incident/problem/change knowledge, mature stakeholder communication, and the ability to monitor and challenge vendors, with datacenter and ITIL knowledge considered beneficial.
This team will provide 24x7*365 coverage on a rotational roster, handling incident, problem, change, and request fulfillment workflows while coordinating hardware vendors and facilities teams.
The main incidents are hardware and facility related.
Hardware issues are coordinated with a global hardware vendor, while facility issues such as elevated data-center room temperature are coordinated with the facilities team; the role records updates in the ticket and engages the required stakeholders.
The team processes data-center access requests, including emergency access approvals and escort arrangements. The smart scheduling, such as grouping multiple requests for the same data center is required so one visit can address several requests efficiently.
Secondary Skill / Good to have: Monitoring-platform knowledge and ITIL knowledge are advantageous. Mechanical or electrical knowledge related to data centers is preferred. Power BI & MS excel knowledge is needed.
Location: Pune, Kharadi (5 Days from Client Office)
Shift Timings if any: 24X5 rotational shifts (including night shifts)
Source: Wipro careers — Read the original posting and apply
This role is listed by the employer on its own careers site. Kaam Ki Khoj does not process applications for it.
Wipro is an employer in the IT/Computers - Software, Software Services sector with operations in India. This is a directory listing maintained by Kaam Ki Khoj so that candidates can find the organisation; it is not an official company page and Kaam K... Read More
Upload your CV once — we read it, build your profile and put you in front of every employer hiring on Kaam Ki Khoj. No forms, no fees.
