We are seeking an experienced IVR & Contact Center Domain SME to lead end-to-end testing activities across IVR, voice, chatbot, and contact center platforms. The role requires deep expertise in customer journey validation, call routing, speech-enabled IVR systems, telephony technologies, and release quality governance.
IVR Testing, Contact Center Testing, Amazon Connect, Genesys, Avaya, SIP/VoIP, Call Flow Validation, Speech Recognition, Customer Journey Testing, ACD, PSTN, Chatbot Testing, Test Lead, Domain SME.
Source: Infosys careers — Read the original posting and apply
This role is listed by the employer on its own careers site. Kaam Ki Khoj does not process applications for it.
Infosys is an employer in the IT/Computers - Software, Software Services sector with operations in India. This is a directory listing maintained by Kaam Ki Khoj so that candidates can find the organisation; it is not an official company page and Kaam... Read More
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