One million success stories. Start yours today.

Direct from employer

Production Support (Python SRE)

Date Posted: Sep 24, 2026
Apply on company website

Job Detail

  • location_on
    Location Hyderabad, Telangana, India
  • desktop_windows
    Job Type: Full Time/Permanent
  • schedule
    Shift:
  • analytics
    Career Level:
  • group
    Positions:
  • calendar_view_day
    Experience:
  • male
    Gender: No Preference
  • school
    Degree:
  • calendar_month
    Apply Before: Nov 14, 2026
Email to Friend Add to Favourite Report Abuse

Job Description

Responsibilities

Key Responsibilities:

  • Own end-to-end production support for business-critical applications/services, ensuring high availability and rapid restoration of service.
  • Lead triage and resolution of complex incidents, coordinating across engineering and operations teams and driving timely communication during outages.
  • Perform root cause analysis (RCA) for recurring/major incidents and implement corrective and preventive actions to reduce incident frequency.
  • Develop and maintain Python-based automation to streamline operational tasks, reduce manual intervention, and improve reliability.
  • Improve monitoring and alerting effectiveness by tuning signals, reducing noise, and ensuring actionable alerts aligned to service health.
  • Create and maintain runbooks, SOPs, and knowledge articles to standardize support processes and accelerate onboarding.
  • Drive problem management by identifying trends from incidents, logs, and metrics, and partnering with teams to prioritize fixes.
  • Support production releases and changes by validating readiness, assessing risk, and ensuring rollback/contingency plans are in place.
  • Mentor and guide support engineers, promoting best practices in incident handling, troubleshooting, and operational excellence.
  • Participate in on-call rotations and ensure adherence to SLAs/OLAs through disciplined execution and continuous improvement.

Minimum Qualifications:

  • BTECH, MTECH, BCA, or MCA (or equivalent practical experience).
  • 10–15 years of experience in Production Support / SRE / Operations for large-scale, mission-critical systems.
  • Strong Python skills with proven experience building scripts/tools for automation and operational efficiency.
  • Hands-on expertise in incident management, troubleshooting under pressure, and restoring services quickly and safely.
  • Experience conducting RCA and driving permanent fixes through collaboration with engineering teams.
  • Strong documentation skills for runbooks, operational procedures, and post-incident reports.

Technical requirements

SKILLS: Foundational->Maintenance and Production Support process->PLM Production Support process,Technology->DevOps->Site Reliability Engineering(SRE),Technology->OpenSystem->Python - OpenSystem->Python

Preferred skills

  • Technology › OpenSystem › Python - OpenSystem › Python
  • Technology › DevOps › Site Reliability Engineering(SRE)
  • Foundational › Maintenance and Production Support process › PLM Production Support process

About the role

  • Role: Lead Consultant
  • Experience: 9 - 15 years
  • Education: MCA, MTech, Bachelor of Engineering, BCA, BTech

Source: Infosys careers — Read the original posting and apply

This role is listed by the employer on its own careers site. Kaam Ki Khoj does not process applications for it.

Company Overview

Infosys
Infosys · Bengaluru, Karnataka, India
1,811 open roles

Infosys is an employer in the IT/Computers - Software, Software Services sector with operations in India. This is a directory listing maintained by Kaam Ki Khoj so that candidates can find the organisation; it is not an official company page and Kaam... Read More

Related Jobs

One upload, every employer

Let the right employer find you

Upload your CV once — we read it, build your profile and put you in front of every employer hiring on Kaam Ki Khoj. No forms, no fees.

Upload your CV Browse jobs