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Production Support, ITIL, Mainframe

Date Posted: Jul 03, 2026
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Job Detail

  • location_on
    Location Hyderabad, Telangana, India
  • desktop_windows
    Job Type: Full Time/Permanent
  • schedule
    Shift:
  • analytics
    Career Level:
  • group
    Positions:
  • calendar_view_day
    Experience:
  • male
    Gender: No Preference
  • school
    Degree:
  • calendar_month
    Apply Before: Nov 14, 2026
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Job Description

Responsibilities

Provide L2/L3 mainframe production support for critical business applications, ensuring high availability, stability, and performance.

  • Monitor batch jobs and online transactions, proactively identify failures or performance bottlenecks, and drive timely resolution to minimize business impact.
  • Perform incident management following ITIL practices: log, triage, analyze, resolve, and document incidents within agreed SLAs and OLAs.
  • Conduct root cause analysis (RCA) for recurring or high-impact issues, propose corrective and preventive actions, and track them to closure.
  • Handle service requests and problem tickets related to mainframe applications, including configuration updates, data fixes, and minor enhancements.
  • Collaborate with development teams to analyze COBOL programs and related components to support defect fixes, performance tuning, and production deployments.
  • Support change and release management activities: participate in impact analysis, implementation planning, validations, and post-deployment support.
  • Maintain detailed documentation including support runbooks, standard operating procedures, known error databases, and configuration details.
  • Participate in on-call/shift rotations to provide 24x7 support coverage as required, including weekend or off-hours support for critical releases and maintenance windows.
  • Communicate effectively with stakeholders, providing clear updates on incident status, risks, and resolution plans, and ensuring user expectations are managed.
  • Contribute to continuous improvement by identifying automation opportunities, optimizing support processes, and sharing knowledge with the team.

Minimum Qualifications:

ducation: Bachelor’s or Master’s degree in Computer Science, Information Technology, or related field (BTECH, BE, MCA, MTECH).

  • 8 - 11+ years of hands-on experience in mainframe production support or mainframe application support in an enterprise environment.

Technical requirements

  • Primary skills:Mainframe All->Architecture,Mainframes,Mainframes->CICS administration(CICS System programming),Mainframes->COBOL Support,Mainframes->DB2,Mainframes->JCL Support

Preferred skills

  • Mainframes
  • Mainframes › DB2
  • Mainframes › JCL Support
  • Mainframes › CICS administration(CICS System programming)
  • Mainframes › COBOL Support

About the role

  • Role: Project Manager
  • Experience: 8 - 12 years
  • Education: MCA, MSc, MTech, Bachelor of Engineering, BCA, BSc, BTech

Source: Infosys careers — Read the original posting and apply

This role is listed by the employer on its own careers site. Kaam Ki Khoj does not process applications for it.

Company Overview

Infosys
Infosys · Bengaluru, Karnataka, India
1,811 open roles

Infosys is an employer in the IT/Computers - Software, Software Services sector with operations in India. This is a directory listing maintained by Kaam Ki Khoj so that candidates can find the organisation; it is not an official company page and Kaam... Read More

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