Experienced in Java and .NET Production Support, handling incident resolution, application monitoring, root‑cause analysis, and performance issues while ensuring system stability and SLA compliance. Strong expertise in ITIL‑aligned Problem and Incident Management, including trend analysis, permanent fix implementation, and continuous service improvement.
Proficient in Infrastructure and Application Monitoring using tools such as Dynatrace, Splunk, and CA‑ESP, with hands‑on experience in proactive monitoring, alert management, log analysis, and workload automation. Skilled in CA‑ESP / Workload Automation for job scheduling, batch processing, failure handling, and dependency management in critical production environments.
Experienced in Big Data Production Support integrated with ITSM processes, supporting high‑volume, mission‑critical systems. Demonstrated ability in Major Incident Management, coordinating cross‑functional teams, ensuring effective communication, rapid restoration of services, and post‑incident reviews.
Strong working knowledge of SQL and AWS services, with hands‑on production support experience in the Banking Domain, adhering to regulatory, security, and compliance standards. Adept at working in 24x7 support environments, ensuring high availability, reliability, and operational excellence.
Source: Infosys careers — Read the original posting and apply
This role is listed by the employer on its own careers site. Kaam Ki Khoj does not process applications for it.
Infosys is an employer in the IT/Computers - Software, Software Services sector with operations in India. This is a directory listing maintained by Kaam Ki Khoj so that candidates can find the organisation; it is not an official company page and Kaam... Read More
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