PRODUCT ARCHITECT L1(CONTRACT)

Job Description

Role Purpose :Solution Architect :Location :Bangalore

Exp :9 +yrs ;WO Rate :260k max including markup (ITSM+ITOM+ITAM+HRSD+CMDB) Architect as mandate 

The purpose of the role is to create exceptional product architectural design for the existing and new products and enable delivery teams to provide exceptional client engagement and satisfaction.

The overall CFSE team sits within the CH CTO team and is also responsible for the following functions on behalf of the CTO team:

1. Service Desk
2. Self Service Portal
3. Incident Management (including Major Incident Management)
4. Change Management
5. Configuration Management Database (CMDB)
6. Command Centre Operations
7. Service Operations Management
8. Service Assurance

For other Business Services, e.g. ERP, HR, the CFS team provides the following core services only:

1. Configuration of base platform to enable workflows like HR Case Management
2. Create on-boarding templates on these non-core ITSM platforms so that product owners in functions like HR can on-board new teams as standard service.
3. Service Desk
4. Self Service Portal
5. Incident Management (including Major Incident Management)
6. Command Centre Operations
7. Use of the CFS platforms for Change, Service Reporting and CMDB

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Do

• Develop architectural designs for the new and existing products
  • Define product requirements and design needs by displaying complete understanding of product vision and business requirements
    • Understand market- driven business needs and objectives; technology trends and requirements to define architecture requirements and strategy
    • Create a product-wide architectural design that ensures systems are scalable, reliable, and compatible with different deployment options   
    • Develop theme-based Proof of Concepts (POCs) in order to demonstrate the feasibility of the product idea and realise it as a viable one        
    •  Analyze, propose and implement the core technology strategy for product development
    • Conduct impact analyses of changes and new requirements on the product development effort          
  • Provide solutioning of RFPs received from clients and ensure overall product design assurance as per business needs
    • Collaborate with sales, development, consulting teams to reconcile solutions to architecture 
    • Analyse technology environment, enterprise specifics, client requirements to set a product solution design framework/ architecture 
    • Provide technical leadership to the design, development and implementation of custom solutions through thoughtful use of modern technology
    • Define and understand current state product features and identify improvements, options & tradeoffs to define target state solutions 
    • Clearly articulate, document and sell architectural targets, recommendations and reusable patterns and accordingly propose investment roadmaps
    • Validate the solution/ prototype from technology, cost structure and customer differentiation point of view 
    • Identify problem areas and perform root cause analysis of architectural design and solutions and provide relevant solutions to the problem  
    • Tracks industry and application trends and relates these to planning current and future IT needs
  • Provides technical and strategic input during the product deployment at the client site 
    • Support Delivery team during the product deployment process and resolve complex issues 
    • Collaborate with delivery team to develop a product validation and performance testing plan as per the business requirements and specifications.
    • Identifies implementation risks and potential impacts.      
  • Maintain product roadmap and provide timely inputs for product upgrades as per the market needs
     

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• Enable Delivery Teams by providing optimal delivery solutions/ frameworks
  • Build and maintain relationships with executives, technical leaders, product owners, peer architects and other stakeholders to become a trusted advisor
  • Develops and establishes relevant technical, business process and overall support metrics (KPI/SLA) to drive results
  • Identify technical, process, structural risks and prepare a risk mitigation plan for the product
  • Ensure quality assurance of all the architecture or design decisions and provides technical mitigation support to the delivery teams
  • Leads the development and maintenance of enterprise framework and related artefacts
  • Develops trust and builds effective working relationships through respectful, collaborative engagement across individual product teams
  • Ensure optimal Client Engagement
    • Support pre-sales team while presenting the entire product design and its principles to the client
    • Negotiate, manage and coordinate with the client teams to ensure all requirements are met and create an impact of solution proposed
    • Demonstrate thought leadership with strong technical capability in front of the client to win the confidence and act as a trusted advisor 
• Competency Building and Branding
  • Ensure completion of necessary trainings and certifications
  • Develop Proof of Concepts (POCs),case studies, demos etc. for new growth areas based on market and customer research 
  • Develop and present a point of view of Wipro on product design and architect by writing white papers, blogs etc. 
  • Attain market referencability and recognition through highest analyst rankings, client testimonials and partner credits 
  • Be the voice of Wipro s Thought Leadership by speaking in forums (internal and external) 
  • Mentor developers, designers and Junior architects for their further career development and enhancement
  • Contribute to the architecture practice by conducting selection interviews etc
• Team Management 
  • Resourcing
    • Anticipating new talent requirements as per the market/ industry trends or client requirements
    • Hire adequate and right resources for the team 
  • Talent Management
    • Ensure adequate onboarding and training for the team members to enhance capability & effectiveness
    • Build an internal talent pool and ensure their career progression within the organization
    • Manage team attrition 
    • Drive diversity in leadership positions
  • Performance Management
    • Set goals for the team, conduct timely performance reviews and provide constructive feedback to own direct reports
    • Ensure that the Performance Nxt is followed for the entire team
  • Employee Satisfaction and Engagement
    • Lead and drive engagement initiatives for the team
    • Track team satisfaction scores and identify initiatives to build engagement within the team
       

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Deliver

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