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Process Trainer - Manager - Lending (West)

Date Posted: Sep 01, 2026
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Job Detail

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    Location Mumbai, Maharashtra, India
  • desktop_windows
    Job Type: Full Time/Permanent
  • schedule
    Shift:
  • analytics
    Career Level:
  • group
    Positions:
  • calendar_view_day
    Experience:
  • male
    Gender: No Preference
  • school
    Degree:
  • calendar_month
    Apply Before: Nov 08, 2026
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Job Description

About Us:
Paytm is India's leading mobile payments and financial services distribution company. Pioneer of the mobile QR payments revolution in India, Paytm builds technologies that help small businesses with payments and commerce. Paytms mission is to serve half a billion Indians and bring them to the mainstream economy with the help of technology.

About the Role:
Paytm is looking for an experienced, dynamic and experienced Trainer to design and deliver impactful training programs for sales teams across lending products and processes.

Expectations/ Requirements:
-6+ years of experience in Sales Training, Learning & Development, or Training Delivery within Banking, NBFC, Fintech, or Lending domains.
-The ideal candidate will be responsible for enhancing product knowledge, sales capabilities, and process adherence through engaging learning interventions and continuous coaching initiatives.
-Design and deliver training programs for sales teams on lending products, sales processes, compliance requirements, and operational procedures.
-Develop and maintain training content, including presentations, training manuals, SOPs, assessments, and e-learning modules.
-Conduct classroom, virtual, and field-based training sessions to ensure effective knowledge transfer and skill development.
-Collaborate with business stakeholders and subject matter experts to create practical and engaging learning experiences aligned with business objectives.
-Evaluate trainee performance through assessments, feedback, and performance tracking to identify learning gaps and improvement areas.
-Provide ongoing coaching and mentoring to sales teams to improve productivity, customer handling, and conversion effectiveness.
-Monitor training effectiveness and recommend enhancements to training methodologies, content, and delivery mechanisms.
-Ensure all training programs remain aligned with organizational goals, regulatory guidelines, and evolving business requirements.

Must Have:
-Should have good networking capabilities and be willing to travel extensively throughout their specified area. Skilled in coaching and mentoring, a quick learner who grasps and puts into application the new learnt ideas and concepts.
-Strong understanding of lending products, sales processes, and customer acquisition practices.
-Excellent communication, presentation, and stakeholder management skills.
-Ability to create engaging training content and facilitate interactive learning sessions.
-Proficiency in Microsoft PowerPoint, Excel, and Learning Management Systems (LMS) is preferred.

Educational Qualification:
-Graduate/Postgraduate in any discipline.
-Certification in Training & Development or Learning Facilitation will be an added advantage.


Why join us?
A collaborative output driven program that brings cohesiveness across businesses through technology Improve the average revenue per use by increasing the cross-sell opportunities A solid 360 feedback from your peer teams on your support of their goals. Respect, that is earned, not demanded from your peers and manager
Compensation: If you are the right fit, we believe in creating wealth for you with enviable 500 mn+ registered users, 21 mn+ merchants and depth of data in our ecosystem, we are in a unique position to democratize credit for deserving consumers & merchants and we are committed to it. India’s largest digital lending story is brewing here. It’s your opportunity to be a part of the story!

Source: Paytm careers — Read the original posting and apply

This role is listed by the employer on its own careers site. Kaam Ki Khoj does not process applications for it.

Company Overview

Paytm
India
162 Current Jobs Openings

Paytm openings shown on Kaam Ki Khoj are read directly from the company's own careers site and link back to it. Apply there; Kaam Ki Khoj does not process applications for these roles and is not affiliated with Paytm. Read More

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