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Process Specialist, North America Supply Chain (NASC)

Date Posted: Oct 09, 2026
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Job Detail

  • location_on
    Location Bengaluru, Karnataka, India
  • desktop_windows
    Job Type: Full Time/Permanent
  • schedule
    Shift:
  • analytics
    Career Level:
  • group
    Positions:
  • calendar_view_day
    Experience:
  • male
    Gender: No Preference
  • school
    Degree:
  • calendar_month
    Apply Before: Dec 07, 2026
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Job Description

Amazon is a global technology and operations company serving customers across multiple businesses and geographies. Our teams build and operate scalable solutions across a wide range of functions, with a focus on customer experience, operational excellence, innovation, and continuous improvement. Employees work in a fast-paced environment, partnering across teams and geographies to solve complex business problems and deliver results at scale.
Operations as a Service (OaaS enables the business to deliver products and services to customers across the globe. Our teams manage complex, high-volume processes and continuously improve how work is executed through standardization, technology, data, and automation. The role offers an opportunity to work across teams and geographies, solve operational challenges, and drive improvements at scale


Key job responsibilities
• Process Ownership & Execution: Independently learn and execute new processes across test and production environments, meeting defined SLA, productivity, quality, and other business metrics.
• Operational Ownership: Own day-to-day queue and workflow management, ensuring timely resolution, effective prioritization, and consistent delivery against business goals. Manage volume fluctuations and changing priorities without impacting performance.
• Stakeholder Management: Serve as a point of contact for assigned processes; partner with business and operations stakeholders to understand requirements, provide updates, resolve issues, and deliver agreed outcomes.
• Data & Business Reviews: Track and analyze process metrics, identify trends and gaps, and contribute to WBRs, MBRs, QBRs, and other business reviews with relevant insights and actions.
• Problem Solving: Investigate defects and process gaps, perform root-cause analysis, and implement corrective actions. Make sound decisions in ambiguous situations using available data and business context.
• Process Improvement & Automation: Identify process inefficiencies, standardize workflows, and drive best-practice adoption. Identify opportunities to eliminate manual effort through automation and partner with Tech and other teams to implement scalable solutions.
• Documentation & Knowledge Management: Develop and maintain SOPs, process documentation, and workflow mechanisms to support consistent execution and effective knowledge transfer.
• Flexibility to work in 24x7 shift and rotational weekly off

Basic qualifications

- Graduate in any discipline.
- 3+ years of experience in operations, program management, or a related field.
- Experience managing stakeholders and communicating with business and operations partners.
- Strong analytical and problem-solving skills with the ability to operate in ambiguous environments.
- Experience with process documentation, workflow design, and process improvement

Preferred qualifications

- Experience in operations transitions, shared services, or centralized operations models.
- Proficiency in Excel, VBA, SQL, dashboards, or workflow tools.
- Experience in supply chain, procurement, compliance, or related operational workflows.
- Experience driving automation, process simplification, or continuous improvement initiatives.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Source: Amazon careers — Read the original posting and apply

This role is listed by the employer on its own careers site. Kaam Ki Khoj does not process applications for it.

Company Overview

Amazon
Amazon · India
2,528 open roles

Amazon openings shown on Kaam Ki Khoj are read directly from the company's own careers site and link back to it. Apply there; Kaam Ki Khoj does not process applications for these roles and is not affiliated with Amazon. Read More

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