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Process Associate

Date Posted: Sep 30, 2026
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Job Detail

  • location_on
    Location Chennai, Tamil Nadu, India
  • desktop_windows
    Job Type: Full Time/Permanent
  • schedule
    Shift:
  • analytics
    Career Level:
  • group
    Positions:
  • calendar_view_day
    Experience:
  • male
    Gender: No Preference
  • school
    Degree:
  • calendar_month
    Apply Before: Nov 14, 2026
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Job Description

Job Skill: International Voice
Experience: 1-5 Years
Qualification: Graduation
Job Location: Chennai

Position Summary:
The Associate is responsible for handling inbound and outbound customer interactions, resolving queries, providing accurate information, and ensuring positive customer experience. The role requires strong communication skills, customer service orientation, and the ability to work in a fast-paced environment.
Key Responsibilities:
• Handle inbound and outbound calls professionally and efficiently.
• Understand customer needs and provide accurate information or solutions.
• Record and update customer information in the system accurately.
• Follow call handling scripts, processes, and quality guidelines.
• Escalate complex issues to supervisors or relevant departments when necessary.
• Achieve assigned performance targets such as Call quality, AHT, CSAT, and productivity.
• Maintain confidentiality of customer information and adhere to company policies.
• Provide timely follow-ups and ensure customer issues are resolved.
• Participate in training sessions and team meetings to improve performance.
Required Skills & Qualifications:
• Strong verbal and written communication skills.
• Experience in international voice process. Inbound call center experience preferred
• Customer-focused attitude with good problem-solving abilities.
• Basic computer literacy and familiarity with CRM tools.
• Ability to multitask and work under pressure.
• Positive attitude, patience, and willingness to learn.
Education & Experience:
• Minimum of a bachelor’s degree (any discipline)
• 1–5 years of experience in customer service and call center environment 
Work Environment:
• Rotational shifts may be required.
• Fast-paced, target-driven environment.

About the role

  • Role: Process Agent
  • Qualifications: BACHELOR OF COMMERCE
  • Experience: 1 - 6 Years
  • Skills: Customer Service
  • Function: BUSINESS PROCESS SERVICES
  • Location: Chennai
  • Apply by: 2026-10-30

Source: Tata Consultancy Services careers — Read the original posting and apply

This role is listed by the employer on its own careers site. Kaam Ki Khoj does not process applications for it.

Company Overview

Tata Consultancy Services
Tata Consultancy Services · Mumbai, Maharashtra, India
400 open roles

Tata Consultancy Services is an employer in the IT/Computers - Software, Software Services sector with operations in India. This is a directory listing maintained by Kaam Ki Khoj so that candidates can find the organisation; it is not an official com... Read More

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