Bachelor’s degree or equivalent practical experience.
1–2 years of experience in customer service, service desk, operations support, or technical support environment.
Core Skill Sets
Good verbal and written communication skills with the ability to document customer issues clearly and professionally.
Customer-centric approach with focus on empathy, active listening, and ownership of customer experience.
English language proficiency
Ability to work in rotational shifts in a 24x7 support environment.
Basic troubleshooting mindset, including probing, validation, and use of approved knowledge articles before escalation.
Ability to follow standard operating procedures, process updates, and ticket documentation requirements.
Attention to detail for accurate categorization, mandatory fields, caller details, screenshots, logs, and resolution notes.
Basic knowledge of operating computer systems, ticketing tools, and Microsoft Office tools.
Ability to learn process flows, support procedures, and knowledge base articles within defined training timelines.
Typing, comprehension, and documentation capability suitable for real-time ticket updates.
Source: HCLTech careers — Read the original posting and apply
This role is listed by the employer on its own careers site. Kaam Ki Khoj does not process applications for it.
HCLTech is an employer in the IT/Computers - Software, Software Services sector with operations in India. This is a directory listing maintained by Kaam Ki Khoj so that candidates can find the organisation; it is not an official company page and Kaam... Read More
Upload your CV once — we read it, build your profile and put you in front of every employer hiring on Kaam Ki Khoj. No forms, no fees.
