Portfolio Director

Job Summary

We are seeking an accomplished and visionary Autonomics Leader to drive automation and observability functions, operational excellence, and innovation across our IT Infrastructure Services portfolio (Hybrid Cloud, Networks and Digital Workplace Services).

This is a vertical role for leading work unit delivery for autonomics. The successful candidate will be responsible for leading large-scale teams focused on Observability, Enterprise Monitoring, Automation, DevOps in the areas of Hybrid Cloud Operations, Network Operations, Digital Workplace/End User Services. Preference will be given to candidates with an exposure towards ModernOps and GenAI/Agentic AI led operational delivery. 

This senior leadership role requires a strong blend of technical expertise, business acumen, customer engagement, and people leadership. The individual will work closely with C-level executives, business stakeholders, and technical teams to develop and execute strategies that enhance service reliability, operational efficiency, customer experience, and business outcomes through modern infrastructure and automation capabilities.

Key Responsibilities

Strategic Leadership

• Define and execute the vision, strategy, and roadmap for Modernize Infrastructure Operations in the areas of Observability, Monitoring, and Automation for a specific Work Unit (e.g. Lifesciences, Manufacturing etc).
• Lead business growth, transformation initiatives, and operational excellence programs across multiple enterprise clients.
• Drive modernization of IT operations through AIOps, Infrastructure as Code (IaC), self-healing capabilities, predictive monitoring, and intelligent automation.
• Serve as a trusted advisor to client executives, influencing technology and operational strategies.

Observability & Enterprise Monitoring (DWP/DC)

• Establish enterprise-wide observability frameworks covering infrastructure, applications, cloud platforms, networks, and digital workplace services.
• Drive and establish Full Stack Observability frameworks using heterogenous observability leading products and stack.
• Lead optimization of monitoring platforms such as Datadog, Dynatrace, Splunk, New Relic, AppDynamics, Elastic, SolarWinds, and other enterprise monitoring tools.
• Drive proactive incident detection, predictive analytics, capacity management, and service assurance initiatives.
• Define and govern monitoring standards, KPIs, SLIs, SLOs, and service reliability metrics.

Automation & DevOps Leadership (DWP/DC)

• Champion automation-first operational models across IT infrastructure and workplace services.
• Drive development of automation frameworks utilizing tools such as Co-pilot and other hyperscaler platform, AEX[AIforce.Ops], Ansible, Terraform, Nexthink, PowerShell, Python, Azure Automation, Jenkins, GitHub Actions, and cloud-native automation platforms.
• Lead DevOps and Site Reliability Engineering (SRE) practices to improve service agility, resilience, and efficiency.
• Deliver measurable reductions in manual effort, incident volumes, and MTTR through automation initiatives.

Client & Executive Engagement

• Build and maintain executive-level relationships with CIOs, CTOs, CISOs, and business leaders at client end, with regular presentation in the automation/observability space to C-level executives and Director levels.
• Build and maintain internal interactions with WU Delivery leaders (WU heads, PMO Heads, SDU, DU heads) for joint strategies at account, WU levels in automation/observability.
• Regular close working with SDMs and delivery managers to drive automation across the accounts in the specific WU.
• Lead executive governance forums, strategic reviews, and transformation discussions.
• Translate complex technical concepts into business value propositions for senior stakeholders.
• Support sales, resales, solutioning, client growth, renewals, and business development activities.

People Leadership

• Lead and mentor geographically distributed teams comprising infrastructure leaders, architects, automation engineers, SREs, cloud specialists, and operational managers.
• Build a high-performance culture focused on innovation, accountability, collaboration, and continuous improvement.
• Develop leadership succession plans, talent development programs, and capability-building initiatives.
• Foster employee engagement, diversity, inclusion, and retention.

Financial & Vendor Management

• Own P&L objectives, operational governance, and client satisfaction metrics, for the specific Vertical Unit aligned to.
• Drive productivity improvements, cost optimization programs, and margin enhancement initiatives.
• Ensure effective resource planning, capacity management, and risk mitigation across portfolios.
• Manage vendor and partner ecosystems to achieve business objectives.

Skill Requirements

• Enterprise Observability & Monitoring
• AIOps & Intelligent Operations
• Infrastructure Automation
• DevOps & Site Reliability Engineering (SRE)
• Hybrid Cloud Operations
• IT Service Management (ITSM)
• IT Infrastructure & Operations
• Digital Workplace & End User Services
• Incident, Problem & Change Management
• Infrastructure Security & Compliance

Preferred Technology Exposure

• Datadog, Dynatrace, Splunk, AppDynamics, New Relic
• Terraform, Ansible, Puppet, Chef
• Agentic AI platforms (AIForce, n8N, Gemini, Bedrock)
• Jenkins, GitHub, GitLab CI/CD
• Kubernetes, OpenShift, Docker
• PowerShell, Python, Bash
• Broader Domain knowledge across IT infrastructure (Compute, Storage, Networks) and End User Services,

Other Requirements