Loction : PAN India
Band: B3/C1
Role : An experienced individual who has held full ownership of — administering, driving adoption, and implementing standards and best practices across GitLab, GitHub Enterprise, Artifactory, Jira, and Confluence.Overview of Cross-Tool Responsibilities :Full lifecycle admin — install, configure, upgrade, patch, and monitor health.Define/enforce best practices, drive adoption via onboarding, training, and documentation.Manage RBAC, SSO/LDAP integration, and audit compliance.Integrate tools into CI/CD, support as L1/L2/L3 escalation point.
GitLab : Admin & configure instance/runners; manage groups, permissions, protected branches, and CI/CD pipelines.
GitHub Enterprise : Manage orgs, repos, teams, and access; govern GitHub Actions workflows, branch protection, and security policies.
Artifactory : Set up repositories (local/remote/virtual); define storage, retention & promotion policies; integrate with CI/CD.
Jira : Administer projects, workflows, schemes, and permissions; customise boards, automation, and dashboards.
Confluence : Manage spaces, permissions, and templates; govern documentation standards and Jira–Confluence integration.
Areas of responsibility
Triaging and resolution of tickets-Establish incident monitoring protocols and provide technical guidance to enable permanent fixes for recurring issues.
SLA Monitoring-Review SLA performance across the team, represent the function in meetings, and ensure consistent delivery quality.
Performance tuning and optimization-Collaborate with technical teams in managing production support activities regarding incident resolution, efficient deployments, and implementation of changes.
Perform system Improvements-Collaborate with technical teams to review mitigation measures and proposed improvement actions.
Handling disaster recovery-Develop disaster recovery and data backup plans to ensure system resilience and quick restoration in case of disruptions.
Reporting and stakeholder engagement-Participate in Quarterly Business Reviews (QBRs), manage client expectations, and ensure alignment with business objectives.
Team Management-Supervise team members by overseeing daily operations, conducting performance appraisals, and providing feedback.
Knowledge base and continuous learning Update and maintain documentation for complex issues, share best practices within the team, and support ongoing knowledge enhancement to improve service efficiency.
Source: Wipro careers — Read the original posting and apply
This role is listed by the employer on its own careers site. Kaam Ki Khoj does not process applications for it.
Wipro is an employer in the IT/Computers - Software, Software Services sector with operations in India. This is a directory listing maintained by Kaam Ki Khoj so that candidates can find the organisation; it is not an official company page and Kaam K... Read More
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