Key Responsibilities
· Receive and own dealer parts cases involving identification, specification, applicability, fitment, cross-reference and supersession.
· Use electronic parts catalogs, machine serial numbers, model/configuration data, BOMs and technical documentation to identify the correct part.
· Validate part applicability and supersession logic to minimize incorrect orders, returns and repeat contacts.
· Provide accurate case responses and document the search logic, evidence and final recommendation in the approved case platform.
· Coordinate with Services Technical Support when a parts query is linked to a service fault or diagnostic issue.
· Escalate catalog errors, ambiguous configurations and engineering-level issues to the designated parts or engineering contacts and track closure.
· Coordinate with parts operations for availability or order-status information within the agreed boundary.
· Identify recurring dealer questions and create candidate knowledge articles, catalog tips and SOP updates for SME approval.
· Participate in product, catalog, systems and process training, including shadowing and reverse knowledge transfer.
· Maintain high attention to detail, traceability and dealer communication throughout the case lifecycle.
Mandatory Candidate Requirements
· Experience in OEM/dealer spare parts, aftermarket support, parts catalog operations or technical parts assistance.
· Practical knowledge of electronic parts catalogs (EPC), parts books, BOMs, exploded views, serial-number/configuration logic and supersession. span>
· Understanding of equipment components and assemblies sufficient to validate application and fitment.
· Ability to distinguish a parts-identification issue from a service/diagnostic fault and route correctly.
· Experience supporting dealers, distributors, workshops, service teams or internal parts operations.
· Strong attention to detail, analytical thinking, documentation discipline and English communication.
About the role
Source: Tata Consultancy Services careers — Read the original posting and apply
This role is listed by the employer on its own careers site. Kaam Ki Khoj does not process applications for it.
Tata Consultancy Services is an employer in the IT/Computers - Software, Software Services sector with operations in India. This is a directory listing maintained by Kaam Ki Khoj so that candidates can find the organisation; it is not an official com... Read More
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