We are seeking a skilled NICE CXone Developer with hands-on experience in CXone Studio scripting, IVR development, and API-based integrations. The candidate will be responsible for building scalable contact center solutions across voice and digital channels, ensuring high-quality customer experience and system performance
CXone Development & IVR Design
Integration & Backend Connectivity
o REST APIs / Web services
o Middleware / integration hubs
Omnichannel & Automation Development
System Configuration & Optimization
o Skills and routing strategies
o Agent scripting and workflows
o Call handling logic
o First Call Resolution (FCR)
o Call containment
o Customer experience improvement
Production Support & Troubleshooting
o Call routing failures
o API integration issues
o Voice and latency issues
Core NICE CXone Skills
o CXone Studio scripting
o IVR design and call flow development
o ACD configuration and routing strategies
Programming & Integration
o JavaScript / TypeScript (preferred)
o REST APIs and JSON-based integrations
o API integrations
o Backend services
Contact Center & Telephony
o SIP, CTI, call routing
o Contact center operations and workflows
o Avaya / Cisco / Five9 / WebEx (preferred)
Experience with:
o Dialer systems (ININ / outbound campaigns)
o Call recording platforms (NICE Engage / Verint)
o Workforce Engagement tools (WFM, QM)
o Cloud platforms (Azure / AWS)
o AI/ML integrations in contact center
o NICE CXone / CCNA / ITIL
Source: Infosys careers — Read the original posting and apply
This role is listed by the employer on its own careers site. Kaam Ki Khoj does not process applications for it.
Infosys is an employer in the IT/Computers - Software, Software Services sector with operations in India. This is a directory listing maintained by Kaam Ki Khoj so that candidates can find the organisation; it is not an official company page and Kaam... Read More
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