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Key Competencies |
· Minimum 3 years of experience in contact center related technologies and experience in NICE CXone IVR & Bot Development using Mpower studio · Hands-on experience with NICE CXone development (Studio, APIs, scripting). · Strong understanding of Cisco UCCE/UCCX call flows and routing logic. · Proficiency in programming languages (JavaScript, Python, or .NET). · Experience with REST APIs, web services, and data exchange formats (JSON, XML). |
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Job Description |
· The NICE CXone Developer Engineer will be responsible for designing, developing, and customizing NICE CXone applications · Build integrations between CXone and enterprise systems (CRM, WFM, reporting tools).
· Translate Cisco call flows and routing scripts into NICE CXone equivalents. · Work with NICE CXone APIs, RESTful services, and connectors for third-party systems. · Develop automation scripts for provisioning and configuration. ·About the role |
Source: Tata Consultancy Services careers — Read the original posting and apply
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