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National Manager-Commercial Vehicle-Product-Mumbai - Lodha (I-Think Techno Campus)-SM

Date Posted: Sep 20, 2022
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Job Detail

  • location_on
    Location Mumbai, Maharashtra, India
  • desktop_windows
    Job Type: Full Time/Permanent
  • schedule
    Shift:
  • analytics
    Career Level: Entry Level
  • group
    Positions:
  • calendar_view_day
    Experience:
  • male
    Gender: No Preference
  • school
    Degree:
  • calendar_month
    Apply Before: Dec 07, 2026
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Job Description

10531

Provide leadership concerning product development, customer centricity and promotions to achieve business strategy. Managing projects, market and customer study and strategic partnership with business.

Post Graduate/ Graduate in any discipline

2. Designing marketing and product level initiatives and co-ordinate for new product design, development and deployment
3. Meet & exceed business targets in terms of profitability, optimum product mix and quality of sourcing
4. Enabling streamlining of processes, improving productivity & service levels, reducing costs and setting the appropriate system and processes for supporting the field sales team
5. Drive various digital and IT initiatives/ projects within the team to facilitate achievement of business
6. Designing and implementation of Various products and incentive schemes for internal and external partners
7. Developing business model for cross selling activity and third party product like Credit life insurance etc.
8. Efficient in competition benchmarking and ability to design product ahead with competition
9. Manage and monitor customer relationship through Q-R-C management to improve the customer centricity for the BU through various customer touch points
10. Monitor customer complaints and design/ review customer facing processes for enabling low customer complaints
11. Manage customer call centre to decrease Q-R-C for the BU
12. Monitor and analyze performance metrics including manpower productivity and suggest/ implement improvements
13. Monitor and manage the quality of the call centre agents and their interactions with the customers
14. Ensure 100% adherence to Legal, Audit, Regulatory and Compliance norms for the BU
15. Manage and develop the reportees to take on higher level and challenging jobs in the function

 

Source: Tata Capital careers — Read the original posting and apply

This role is listed by the employer on its own careers site. Kaam Ki Khoj does not process applications for it.

Company Overview

Tata Capital
Tata Capital · Mumbai, Maharashtra, India
5,332 open roles

Tata Capital is an employer in the Banking/Financial Services/Broking sector with operations in India. This is a directory listing maintained by Kaam Ki Khoj so that candidates can find the organisation; it is not an official company page and Kaam Ki... Read More

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